Jessica Manalo
Vallejo,CA
Summary
Proficient in patient care and dental procedures, providing essential support to dental teams and patients. Demonstrates strong communication skills to enhance workflow and create a positive atmosphere. Experienced in dental radiography, chairside assistance, and infection control protocols.
Overview
21
21
years of professional experience
Work History
Lead Registered Dental Assistant
Dr. James Prigmore
08.2022 - Current
- Coordinated team schedules to enhance productivity while promoting work-life balance for staff members.
- Prepared treatment rooms by cleaning and sterilizing tools, equipment, and setting up x-ray machines.
- Supported dentists during procedures, assisting with dental fillings, crowns, and sealants.
- Established strong rapport with patients through effective communication about treatments.
- Maintained strict sterilization protocols, ensuring safety for patients and staff.
- Gathered detailed medical histories from patients to inform effective treatment plans.
- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
- Managed inventory of dental supplies, reducing costs through optimized ordering processes.
Dental Office Manager
Carolyn Yu Dental
02.2016 - 08.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures.
- Boosted dental practice revenue by optimizing billing procedures and following up on outstanding payments.
- Resolved patient concerns, fostering excellent client relations and promoting customer loyalty.
- Collaborated with dentists to create customized treatment plans that enhanced profitability.
- Maintained confidentiality of patient records, ensuring HIPAA compliance and safeguarding sensitive information.
- Reduced patient wait times through effective coordination of staff schedules and resources.
- Achieved revenue goals through successful management of scheduling, receivables, and operations expenses.
Dental Front Office Coordinator
Pannu Dental
11.2012 - 02.2016
- Delivered exceptional customer service to new and existing patients, addressing inquiries promptly and professionally.
- Maintained a clean and organized reception area, contributing to a welcoming environment for patients.
- Coordinated treatment plans with dentists, considering individual oral health needs and insurance constraints.
- Streamlined appointment scheduling and confirmation processes to enhance patient satisfaction.
Lead Oral Surgery Assistant
Dr. Scott Fross
06.2008 - 11.2012
- Monitored vital signs and administered medications during sedation with compassion and precision.
- Assisted oral surgeons during complex procedures to ensure smooth surgical processes.
- Prepared patients for procedures by addressing concerns, reducing anxiety, and building trust.
- Maintained strict compliance with HIPAA regulations to protect patient confidentiality and privacy rights.
Dental Administrative Support Specialist
Peninsula Endodontic Group- Palo Alto
07.2004 - 06.2008
- Professionally handled incoming calls, directing inquiries efficiently and courteously.
- Reduced patient wait times through organized front desk procedures and effective staff communication.
- Managed supply inventory to maintain optimal stock levels, minimizing last-minute orders.
- Served as liaison between dental providers and suppliers to enhance communication and expedite issue resolution.
Education
Completion Certificate - Dental Assisting Program
Bryman College
San Francisco, CA03-2004
Skills
- HIPAA compliance
- Dental radiography
- Dental software proficiency
- Infection control proficiency
- Sterilization techniques
- Electronic charting
- Insurance verification
- Oral surgery preparation
- Restorative dentistry
- Appointment scheduling
- Restorative procedures
- Dental procedure assistance
- Insurance billing
- Payment processing
- Oral surgery
- Endodontic procedure support
- Patient relations
- OSHA regulations
- Pediatric dental care
- Medical records management
- Prosthodontics assistance
- Patient intake procedures
- Dental office administration
- Dentrix proficiency
- Disinfecting rooms and equipment
- Dental terminology
- Dental impressions
- Treatment room setup
Timeline
Lead Registered Dental Assistant
Dr. James Prigmore
08.2022 - Current
Dental Office Manager
Carolyn Yu Dental
02.2016 - 08.2021
Dental Front Office Coordinator
Pannu Dental
11.2012 - 02.2016
Lead Oral Surgery Assistant
Dr. Scott Fross
06.2008 - 11.2012
Dental Administrative Support Specialist
Peninsula Endodontic Group- Palo Alto
07.2004 - 06.2008
Completion Certificate - Dental Assisting Program
Bryman College
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