Jessica Mandigo
Hopewell Junction
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
Renu Medispa
Wappingers Falls
01.2023 - 02.2026
- Oversaw daily operations to ensure smooth service delivery and customer satisfaction.
- Managed staff schedules to optimize coverage and efficiency across all shifts.
- Developed training programs for new hires to enhance team performance and compliance.
- Implemented marketing strategies to increase client engagement and brand awareness.
- Conducted regular inventory audits to maintain adequate product levels and reduce waste.
- Coordinated with vendors to ensure timely supply deliveries and quality assurance.
- Enhanced customer service protocols for improved client interactions and experiences.
- Analyzed client feedback to identify areas for service improvement and innovation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
Medical Receptionist
Pulse Md
Wappingers Falls
09.2021 - 01.2022
- Managed patient check-ins and appointment scheduling efficiently.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance inquiries and verification processes.
Assistant Manager
Better Tan
Wappingers Falls
09.2009 - 06.2021
- Assisted in managing daily operations and ensuring service quality.
- Coordinated staff schedules to optimize coverage and efficiency.
- Trained new employees on customer service protocols and product knowledge.
- Assisted customers in selecting products that meet their needs.
- Maintained knowledge of current promotions and product offerings.
- Processed transactions accurately using point-of-sale systems.
- Built strong relationships with customers through excellent service.
- Collaborated with team members to achieve sales goals.
- Resolved customer complaints promptly and effectively.
- Trained new staff on sales techniques and product knowledge.
- Organized merchandise displays to enhance customer engagement.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Handled cash, credit, and digital payments securely and responsibly during shifts.
- Maintained cleanliness in assigned areas, ensuring high hygiene standards.
- Collaborated with team members to complete daily cleaning tasks.
- Followed safety protocols while using cleaning chemicals and tools.
- Inspected facilities regularly to identify maintenance needs and report issues.
- Assisted in training new staff on cleaning procedures and best practices.
- Organized cleaning supplies and equipment for easy access during tasks.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Sanitized frequented areas and equipment using approved supplies.
Education
LPN
Boces
Lake Katrine , Ny 09.2011 - 06.2012
Skills
- Operations management
- Customer service
- Sales strategies
- Vendor negotiation
- Team leadership
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Relationship building
- Strategic planning
- Revenue and market expansion
- Sound judgment
- Goal setting
- Visionary leadership
- Organizational restructure and change
- Budgeting and cost control
- Customer experiences
- Budget development
- Negotiation skills
- Vendor relationships
- Customer retention
- Vendor partnerships
- Networking
- Motivation
- Leadership
- Performance improvement
- Client account management
- Training and coaching
- Team oversight
- Staff training
Timeline
General Manager
Renu Medispa
01.2023 - 02.2026
Medical Receptionist
Pulse Md
09.2021 - 01.2022
LPN
Boces
09.2011 - 06.2012
Assistant Manager
Better Tan
09.2009 - 06.2021