Jessica Mann
Carmel,IN
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Doc B's Restaurant
Indianapolis, IN
03.2023 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and restocking low supplies.
- Follow all steps of service during a guest's visit.
- Optimize beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Put away liquor orders when delivered and check the invoice to ensure everything is correct.
- Assist in weekly inventory.
- Complete the preparation list at the start of every shift.
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educate customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increase customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
Server Assistant and Bar Back
Harry and Izzy's
Indianapolis, IN
12.2022 - 03.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
Referral Support Specialist
Hopebridge
Indianapolis, IN
07.2022 - 02.2023
- Answer phone calls and assist patients, parents and providers with questions and information about our services
- Process referrals that are sent in through our fax or website
- Adhere to privacy and other requirements
- Cross-trained in every position on referral support team, in order to build team efficiency and help coworkers with their reports if needed
Registered Behavior Technician (RBT)
Hopebridge, LLC
Plainfield, IN
01.2021 - 05.2022
- Work 1:1 with children and young adults with autism under the direct supervision of a Board Certified Behavior Analyst (BCBA) by applying evidence-based behavior analytical techniques that increase communication, self-help, and social and play skills
- Follow treatment plans prescribed by BCBAs while promptly communicating new, relevant information back to BCBAs to help refine plans
- Keep clients motivated by tailoring activities/techniques to their preferences
- Respond intentionally to challenging behavior by helping clients de-escalate and prompting appropriate skills
- Maintain accurate records of client performance/progress via data collection and clinical notes while adhering to privacy and other requirements
Guest Services Worker
Portillo's Restaurant
Avon, IN
08.2018 - 01.2021
- Work with customers placing large or specialized orders, provide samples and recommendations and respond to requests
- Update displays, cases and other customer-facing areas to increase sales of special items
- Closely adhere to food safety and sanitation procedures established by company and regulatory agencies
- Comply with company service standards, including inventory and case control procedures
- Utilize approved food recipes and production standards to monitor quality, serving temperatures and standard portion control
- Cross-trained in every position to support team and meet customer needs
- Sanitize and keep work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Verify compliance with all sanitation and safety requirements
- Organize ingredients and restock supplies to prepare for busy periods
- Trained and mentored several new employees in all work areas
Crew Member
McDonald's Restaurant
Brownsburg, IN
03.2016 - 05.2018
- Drove team success by completing assigned tasks quickly and accurately
- Remained mindful of workplace safety according to predetermined specifications
- Entered orders into computer system to send order details to kitchen, mentioning customer's special requests
- Organized and restocked supplies to support operations and team productivity
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders
- Resolved customer concerns and relayed relevant information to supervisor
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
Education
High School Diploma -
Tri-West Senior High School
Lizton, IN05-2020
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Memory retention
- Service-oriented mindset
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender/Server
Doc B's Restaurant
03.2023 - Current
Server Assistant and Bar Back
Harry and Izzy's
12.2022 - 03.2023
Referral Support Specialist
Hopebridge
07.2022 - 02.2023
Registered Behavior Technician (RBT)
Hopebridge, LLC
01.2021 - 05.2022
Guest Services Worker
Portillo's Restaurant
08.2018 - 01.2021
Crew Member
McDonald's Restaurant
03.2016 - 05.2018
High School Diploma -
Tri-West Senior High School