Jessica Marsh
Siloam Springs ,AR
Summary
Dynamic General Manager with a proven track record at Barnetts Dairyette, excelling in team management and cash management. Successfully implemented strategies that boosted sales and enhanced customer satisfaction. Known for fostering a positive work environment and cultivating strong relationships with stakeholders, ensuring long-term loyalty and operational success.
Overview
2026
2026
years of professional experience
Work History
General Manager
Barnetts Dairyette
2024 - Current
- Managed budget implementations, employee reviews, training, schedules, truck orders and payroll.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Barnetts Dairyette
2023 - 2024
- Supervise daily operations
- Oversee food preparation and presentation- maintain quality and portion control
- Manage inventory- order supplies and reduce waste
- Train staff- teach new employees proper procedures and policies
- Motivate employees- boost morale and address performance every quarter
- Fill in when short staffed or cover shifts as needed
- Resolve customer complaints
- Ensure quests are satisfied and provide excellent customer service
- Schedule preventative maintenance to maintain cleanliness within the restaurant
- Promote customer loyalty
- Assist with budgeting and cost control- track labor and food costs
- Ensure complaisance with health and safety regulations- maintain cleanliness, proper hygiene and proper procedures
- Implement procedures and policies
- Schedule staff meetings quarterly to ensure the restaurant runs smoothly and efficiently
Shift Manager/Key Holder
Barnetts Dairyette
2019 - 2023
- Oversee staff during our shift to ensure smooth operations
- Monitor food quality and service- ensure food orders are correct, timely and meet standards
- Delegate tasks- assign responsibility to team members
- Manage team performance- ensure team members are working efficiently and following correct procedures and policies
- Train new employees
- Resolve customer complaints Ensure
- Support quest satisfaction- greet guests and ensure exceptional service
- Manage cash registers- closing register at the end of the day for deposits
- Enforce health and safety regulations- maintain cleanliness and hygiene
Team Member
Barnetts Dairyette
08.2017 - 2019
- Prepare menu items- cook assemble and bag orders according to company standards
- Ensure food quality- maintain portion control, freshness and presentation
- Assist guests- take orders, answer questions, serve orders promptly and politely
- Greet guests
- Handle transactions
- Resolve minor complaints- address issues quickly or get the manager if needed
- Keep work areas clean- sanitize tables and chairs, sanitize counters and equipment and maintain hygiene
- Restock supplies- refill napkins, cups, utensils and condiments
- Follow food safety procedures- follow hand washing rules, wear gloves and store food properly
- Follow managers instructions- complete tasks assigned to me
- Communicate with other team members to ensure time management and efficiency
- Learn new tasks
- Maintain a professional attitude
Education
High School Diploma - General Studies
Siloam Springs High School
Solon Springs, AR05.2020
Skills
- Excellent customer service
- Highly dependable
- Pay attention to detail
- Fast learner
- Cash management
- Team management
- Business management
- Payroll processing
- Team schedule of 20 or more
- Problem solving
- Time management
- Problem solving and decision making when opportunities arise
References
- Lanie Rios- previous general manager (479)-228-8410
- Julie Martin- previous general manager (479)-220-2107
Timeline
Team Member
Barnetts Dairyette
08.2017 - 2019
General Manager
Barnetts Dairyette
2024 - Current
Assistant Manager
Barnetts Dairyette
2023 - 2024
Shift Manager/Key Holder
Barnetts Dairyette
2019 - 2023
High School Diploma - General Studies
Siloam Springs High School
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