Jessica Martin
Everett
Summary
Motivated and dependable customer service professional with hands-on experience in office support, retail sales, and client communication. Known for staying calm under pressure, solving problems with care, and maintaining a friendly, professional demeanor. Eager to grow within a supportive team environment and contribute to a company that values our community.
Overview
3
3
years of professional experience
Work History
Sales Associate
Desert Sun Tanning Salons
02.2025 - 11.2025
- Provided excellent customer service by helping clients choose products and services that best suited their needs.
- Handled transactions quickly and accurately, including credit card processing and daily cash register balancing.
- Maintained a clean and welcoming environment through routine sanitization and organization.
- Resolved customer concerns calmly and professionally to ensure satisfaction.
- Supported team members to meet daily sales goals and maintain a smooth workflow.
Secretary
Washington Premier Construction
05.2024 - 11.2024
- Scheduled appointments for sales reps and project managers, managing multiple calendars with accuracy.
- Organized important documents and completed project files for easy access and tracking.
- Created and updated spreadsheets in Microsoft Excel for project tracking and reporting.
- Responded to customer inquiries over the phone and by email with professionalism and care.
Receptionist Assistant-Summer Hire
Smokey Point Electric
06.2023 - 09.2023
- Greeted clients and visitors while maintaining a clean, organized reception space.
- Answered phone calls and directed them to the appropriate staff or department.
- Assisted with general office tasks and customer communication across channels.
- Helped investigate and resolve customer concerns, maintaining a positive experience.
Home Daycare Provider-Summer Hire
Shelly Willis
07.2022 - 09.2022
- Supported a safe, engaging environment for children by following safety protocols and routines.
- Communicated daily updates to parents about activities, meals, and behavior.
- Worked collaboratively to create a positive, caring environment for all children.
Education
Some College coursework - Communications
Eastern Washington University
Cheney, WAHigh School Diploma - undefined
Pilchuck High School
Marysville, WA01.2022
Skills
- Excellent Customer Service
- Calm and Professional Under Pressure
- Problem-solving and Critical Thinking
- Office Organization and File Management
- Scheduling and Calendar Coordination
- Team Collaboration and Independent Work
- Adaptability and Flexibility
- Cleaning, Sanitizing, and Safety Procedures
- Microsoft Excel, Email, and Basic Computer Use
- Money handling
- POS system operation
Timeline
Sales Associate
Desert Sun Tanning Salons
02.2025 - 11.2025
Secretary
Washington Premier Construction
05.2024 - 11.2024
Receptionist Assistant-Summer Hire
Smokey Point Electric
06.2023 - 09.2023
Home Daycare Provider-Summer Hire
Shelly Willis
07.2022 - 09.2022
High School Diploma - undefined
Pilchuck High School
Some College coursework - Communications
Eastern Washington University