Jessica Martin
Dugger,IN
Summary
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician
Sunshine ABA Therapy
03.2026 - Current
- Implemented individualized treatment plans to address behavioral concerns and promote skill development.
- Recorded data on client progress, ensuring accuracy and consistency for ongoing assessments.
- Collaborated with BCBA to refine behavior intervention strategies based on client needs.
- Assisted in creating a supportive learning environment by reinforcing positive behaviors and social skills.
ED Assistant
Greene County General Hospital
Linton, IN
01.2025 - 01.2026
- Managed electronic health records, ensuring data accuracy and confidentiality compliance.
- Supported clinical staff by preparing examination rooms and organizing medical supplies efficiently.
- Greeted guests in with friendliness and professionalism.
- .Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Patient Access Representative
Sullivan County Community Hospital
Sullivan, IN
01.2023 - 08.2025
- Facilitated patient registration processes to ensure accurate data collection and compliance with hospital policies.
- Assisted patients with insurance verification, enhancing overall service efficiency and satisfaction.
- Trained new staff on patient access protocols and system navigation to maintain operational consistency and quality care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Early Childhood Education
Ivy Tech Community College
Terre Haute, INHigh School Diploma -
Union High School
Dugger, IN05.1998
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
- Vital signs monitoring
- Patient transport
- EKG interpretation
- CPR
Timeline
Registered Behavior Technician
Sunshine ABA Therapy
03.2026 - Current
ED Assistant
Greene County General Hospital
01.2025 - 01.2026
Patient Access Representative
Sullivan County Community Hospital
01.2023 - 08.2025
Early Childhood Education
Ivy Tech Community College
High School Diploma -
Union High School