Jessica Martinez
Hawthrone,CA
Summary
Hardworking and dependable individual seeking a position that will benefit my sales experience, positive interactions skills and organizational abilities.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Delta
Los Angeles, California
03.2023 - Current
- Ensured passenger safety through thorough pre-flight checks and emergency briefings.
- Facilitated passenger boarding, organized luggage stowage, and addressed in-flight comfort needs.
- Provided exceptional customer service to enhance passenger travel experiences.
- Communicated effectively with crew members to coordinate in-flight operations smoothly.
- Managed in-flight sales and service processes for food and beverage offerings.
- Addressed passenger inquiries and resolved issues to ensure a smooth flight experience.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Assisted passengers with medical emergencies during flights.
Bartender
Bubba Gump Shrimp Co.
Santa Monica, CA
02.2022 - Current
- Mixed and served beverages to customers, fostering a welcoming atmosphere that encouraged repeat business.
- Demonstrated strong customer service skills to enhance guest experience
- Upsold customers from shelf to premium brands, contributing to increased sales revenue.
- Suggested menu items to customers according to their tastes and current promotions.
- Ability to work under pressure
- Collaborated effectively with team members
- Exhibited a professional demeanor at all times
- Responsible service of alcohol standards
- Maintained safe work habits
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server
Bubba Gump Shrimp Co.
Santa Monica, CA
12.2017 - Current
- Informed guests about daily specials and menu offerings, increasing awareness and enhancing dining experience
- Ensured customer satisfaction by anticipating needs and proactively refilling drinks and providing condiments and extra napkins
- Maintained table settings by promptly removing courses, replacing utensils, and refilling beverages to enhance guest experience
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Operated POS terminals to input orders, split bills and calculate totals
- Recorded orders and partnered with team members to efficiently serve food and beverages
Hostess
Bubba Gump Shrimp Co
Santa Monica, CA
05.2015 - Current
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Assessed server capacity in dining area to estimate wait times accurately for effective guest management
- Supported serving staff, food runners, and bussers to maintain a presentable dining room for incoming guests
- Verified cleanliness and readiness of dining and serving areas for guest satisfaction
- Answered phones politely and promptly, accurately recording and confirming reservations
Receptionist
Ye Olde Upholstery Shoppe
Santa Monica, CA
01.2013 - 06.2015
- Maintained clean and organized reception area to create welcoming atmosphere for every visitor
- Sorted incoming mail and directed to correct personnel daily, ensuring efficient communication flow
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
- Coordinated with vendors to place and receive orders, request maintenance services, and convey instructions on behalf of office management, supporting operational needs
Cashier
Mcdonalds
Santa Monica, CA
02.2014 - 05.2014
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Processed payments and issued precise change to ensure customer satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted customers in locating products, addressing inquiries and providing tailored recommendations.
- Helped customers find specific products, answered questions and offered product advice.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting efficient operations.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06-2015
Some College (No Degree) -
Santa Monica College
Santa Monica, CASkills
- Guest relations
- Guest anticipation
- Hospitality services
- Conflict management
- Customer support
- Decision-making
- Safe food handling
- Record management
- Phone etiquette
- Organization
- Work ethic
- People skills
- Positive demeanor
Timeline
Flight Attendant
Delta
03.2023 - Current
Bartender
Bubba Gump Shrimp Co.
02.2022 - Current
Server
Bubba Gump Shrimp Co.
12.2017 - Current
Hostess
Bubba Gump Shrimp Co
05.2015 - Current
Cashier
Mcdonalds
02.2014 - 05.2014
Receptionist
Ye Olde Upholstery Shoppe
01.2013 - 06.2015
High School Diploma -
Santa Monica High School
Some College (No Degree) -
Santa Monica College