JESSICA MARTINEZ
San Antonio,TX
Summary
I am a proficient in operating a personal computer and utilizing various software programs. Skilled in building relationships with customers and providing knowledgeable product information. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
1204 San Antonio NE
09.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted guests with product selections, enhancing overall shopping experience and satisfaction.
- Maintained up-to-date knowledge of promotions, policies, and procedures to guide guests effectively.
- Collaborated with team members to optimize store layout and improve product visibility.
- Trained new staff on operational processes and customer engagement techniques for seamless integration.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Sales Floor Associate
Walmart
San Antonio, Texas
01.2022 - 08.2024
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
Child Care Helper
At Home Child Care
San Antonio, Texas
03.2023 - 10.2023
- Managed multiple tasks simultaneously while maintaining focus on each individual child's needs.
- Developed positive relationships with both parents and guardians and children by displaying respectfulness.
- Provided childcare to children aged 0-5 in a safe and friendly environment.
- Helped maintain a clean, organized, and safe environment for the children to play in.
- Implemented behavior management strategies designed to encourage appropriate behavior among young ones.
- Organized activities such as arts and crafts, songs, stories, and outdoor playtime.
- Enforced rules established by parents and guardians while providing a nurturing atmosphere for the children.
- Supervised daily activities to ensure safety and engagement for children in care.
Education
Some College (No Degree) - Business Administration And Management
Texas A&M San Antonio
San Antonio, TexasSkills
- Data Entry Software
- Child development knowledge
- Customer Service
- Microsoft Office expertise
- Data Entry
- Classroom Management
- Strong Work Ethic and Dependable
- Active Listening and Communication
- Exceptional communication
- Guest relations
- Cross-selling proficiency
- Data inputting
- Payment processing
Timeline
Guest Advocate
Target
09.2024 - Current
Child Care Helper
At Home Child Care
03.2023 - 10.2023
Sales Floor Associate
Walmart
01.2022 - 08.2024
Some College (No Degree) - Business Administration And Management
Texas A&M San Antonio