Jennifer Salonga
Van Nuys,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Reliable and enthusiastic Guest Advocate with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
Sherman Oaks, CA
10.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Strengthened customer retention by offering discount options.
- Resolved customer complaints in a professional manner.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted other departments when needed to maintain efficient operations.
- Answered customer inquiries regarding store policies and procedures.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
Medical Office Clerk
Endeavor Practice Management
Winnetka, CA
06.2017 - 03.2020
- Scheduled appointments for patients via phone and in person.
- Routed laboratory or diagnostic results to appropriate staff.
- Performed data entry tasks such as updating patient demographics or entering laboratory results into the EHR system.
- Scheduled appointments, answered phones, and responded to emails promptly.
- Assisted with filing paperwork in an orderly fashion both digitally and on paper.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collected co-pays at time of service according to office policy while maintaining a friendly demeanor towards patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisted with billing inquiries by obtaining documentation from providers, verifying accuracy of charges, and submitting claims to insurance companies.
- Kept accurate records of patient interactions and transactions within the practice management software program.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Assisted with referrals and prepared medical records for patients.
- Completed relevant insurance and other claim forms.
- Maintained confidentiality of records relating to clients' treatment
- Scanned documents into the EHR system when necessary for efficient storage of patient information.
- Prepared documents such as consent forms, medical records requests, treatment plans, referral letters and prescriptions according to established protocols.
- Submitted diagnosis and procedure codes for insurance companies.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Entered patient information into the electronic health record system.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Compiled and coded patient information or data in appropriate computer system.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified insurance coverage and obtained prior authorizations for procedures as needed.
Education
Medical Office Management - Medical Office Management
ICDC College - Van Nuys
Van Nuys, CA06-2012
Skills
- Guest Relations
- Data Entry
- Documentation and Reporting
- Payment Processing
- Basic Accounting
- Detail Oriented
- Insurance Verification
- Multitasking and Organization
- Insurance Billing Procedures
- ICD-10 Coding
- Phone and Email Etiquette
- HIPAA Compliance
- OSHA Compliance
- Medical Software Applications
- Medical Terminology
- Healthcare Coding Competency
- Insurance Billing
- Bookkeeping
- Patient Demographics
- Patient Charting
- Patient Referrals
- Medical Records Management
- Billing and Coding
- Knowledge of Medical Terminology
Timeline
Guest Advocate
Target
10.2023 - Current
Medical Office Clerk
Endeavor Practice Management
06.2017 - 03.2020
Medical Office Management - Medical Office Management
ICDC College - Van Nuys