Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Martinez

Summary

Dynamic Restaurant Manager with a proven track record at Jack in the Box, excelling in team management and inventory control. Enhanced customer engagement through innovative training programs and process improvements, driving significant increases in service quality and operational efficiency. Committed to fostering a high-performance culture and achieving outstanding results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Jack in the Box
05.2013 - Current
  • Oversaw daily restaurant operations ensuring compliance with health and safety standards.
  • Managed staff scheduling to optimize labor costs and maintain service quality.
  • Developed training programs for new employees, enhancing team performance and efficiency.
  • Implemented inventory management systems to reduce waste and control food costs.
  • Analyzed customer feedback to drive improvements in service and menu offerings.
  • Coordinated promotional events increasing customer engagement and sales revenue.
  • Led performance evaluations fostering a culture of continuous improvement among staff.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Currently in training for District Manager running multi-units.

Team Leader

Wendy’s
02.2013 - 04.2014
  • Supervised daily operations to ensure efficient service delivery and high customer satisfaction.
  • Trained and mentored new team members on operational procedures and customer engagement techniques.
  • Implemented process improvements that streamlined workflow and reduced wait times for customers.
  • Conducted regular team meetings to communicate goals, expectations, and performance feedback.

Education

No Degree -

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

High School Diploma -

Mesa High School
Mesa, AZ
05.2012

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management

Certification

Training Manager for corporate

Timeline

Restaurant Manager

Jack in the Box
05.2013 - Current

Team Leader

Wendy’s
02.2013 - 04.2014

No Degree -

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Mesa High School