Jessica Mason
Holly,MI
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I have 26 years of retail experience.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Tractor Supply
Ortonville, MI
09.2020 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Department Manager
Walmart
Grand Blanc, MI
05.2015 - 09.2020
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Department Manager
Walmart
Lapeer, MI
04.2006 - 05.2015
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Replenishment Team Member
Meijer
Lapeer, MI
07.1997 - 01.2005
- Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
- Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.
- Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
- Contributed to reducing out-of-stock situations by promptly addressing discrepancies between physical inventory and system data.
- Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
- Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
- Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
- Managed incoming shipments effectively for accurate receiving of new merchandise and prompt replenishment on sales floor.
- Optimized workspace functionality by maintaining a clean, safe, and well-organized backroom storage area.
- Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
- Demonstrated adaptability by quickly adjusting to changes in priorities or work assignments while maintaining strong performance levels.
- Put away received merchandise in designated location.
- Created seasonal displays to showcase new and promotional merchandise.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Performed section resets to match new planograms.
- Added price tags, adjusted signage and built cardboard kits.
- Leveraged keyboard and handheld units to input data on computer.
- Stocked shelves to match planogram images and instructions.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Lakeville High School
Otisville, MI1997
Skills
- Records Management
- Loss Prevention
- Operations Oversight
- Customer Relations
- Department Oversight
- Retail Operations
- Customer Service
- Attention to Detail
- Process Improvements
- Store Operations
- Inventory Control
- Upselling and Cross Selling
- Performance Evaluations
- Store Opening and Closing
- Records Maintenance
- Staff Supervision
- Employee Coaching
- Mentoring and Coaching
- POS Systems
- Sales Strategies
- Goals and Performance
- Time Management
- Problem-Solving
- Employee Scheduling
- Team Building and Leadership
- Flexible Schedule
- Customer Experience
- Pricing and Markdowns
- Hiring and Training
- Leadership abilities
Timeline
Assistant Store Manager
Tractor Supply
09.2020 - Current
Department Manager
Walmart
05.2015 - 09.2020
Department Manager
Walmart
04.2006 - 05.2015
Replenishment Team Member
Meijer
07.1997 - 01.2005
High School Diploma -
Lakeville High School