Jessica Matthews
Hannaford Supermarket
Middleboro,MA
15
years of professional experience
Dynamic Certified Pharmacy Technician with a proven track record at Hannaford Supermarket, excelling in customer service and insurance processing. Adept at data entry and problem-solving, I consistently optimize workflows to enhance efficiency. My commitment to medication safety and team collaboration ensures exceptional patient care in fast-paced environments.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, and adaptability. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Work History
Certified Pharmacy Technician
4 Years- Dedicated and compassionate pharmacy technician with extensive experience providing exceptional customer service, processing prescriptions, managing insurance claims, and supporting pharmacist in retail setting pharmacy
- Process prescription orders accurately and efficiently
- Insurance billing and prior authorizations
- Customer service
- Data entry
- HIPPA Compliance
- Medication safety
- Team collaboration
- Problem solving
- Multitasking
- CPR certified
- Certified pharmacy technician (CPht)
- Pharmacy Technician license Massachusetts
- Immunization certified
Homemaker Supervisor
7 Years 10 Months- Trained staff on proper cleaning techniques and safety protocols.
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Mentored new employees, fostering a collaborative team environment.
- Placed orders for housekeeping supplies and toiletries.
- Maintained a high level of quality control resulting in consistent adherence to board of health standards.
Front Desk Receptionist
9 Months- Welcomed patients and managed check-in processes
- Scheduled appointments for multiple providers across multiple office locations
- Maintained organized filing system for patient records, ensuring compliance with privacy regulations.
- Assisted with insurance verification and processed payments
- Monitored waiting area to ensure comfort and addressed patient concerns promptly.
- Worked effectively in fast-paced environments.
- Trained with EPS program
Cashier
3 Years- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Handled returns and exchanges following company policies.
- Trained new cashiers on operational procedures and customer service standards.
- Supported stocking efforts by organizing shelves near the front end cashier
Education
High School Diploma
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Workflow optimization
Timeline
Certified Pharmacy Technician
Hannaford Supermarket
08.2022 - CurrentRead More
Front Desk Receptionist
Plymouth ENT
08.2021 - 05.2022Read More
Homemaker Supervisor
Hannah BG Shaw Home
09.2014 - 07.2022Read More
Cashier
Rite-Aid
11.2011 - 11.2014Read More
Sequoyah High School
High School Diploma
Read More