Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Maya

Pomona,CA

Summary

Accomplished leader with expertise in warehouse operations at Select Staffing Agency, enhancing team productivity by 20% through efficient workflows. Skilled in problem-solving and team motivation, fostering a culture of continuous improvement. Proven ability to streamline processes and ensure safety compliance, driving operational excellence and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Warehouse General Laboring

Empire State Workforce
Ontario, CA
03.2019 - 06.2020
  • Operated warehouse equipment safely and efficiently, ensuring smooth material handling processes.
  • Maintained cleanliness and organization of work areas, promoting a safe working environment.
  • Monitored product quality during handling, addressing any issues promptly to uphold standards.

Team Leader

Del Taco Inc.
Pomona, CA
09.2015 - 02.2016
  • Executed promotional campaigns effectively to enhance product visibility and drive sales.
  • Facilitated communication between front-line staff and management to enhance operational efficiency.
  • Resolved customer issues by offering solutions and ensuring satisfaction.
  • Participated in team meetings to discuss operational challenges and brainstorm solutions.
  • Participated in team meetings to discuss operational challenges and brainstorm solutions.
  • Provided training sessions focused on enhancing customer interaction skills among team members.
  • Ensured timely service delivery by optimizing workflow during busy hours.
  • Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.

Supervisor in Training

Del Taco Inc.
Pomona, CA
09.2015 - 02.2016

Worked in the floor staff and drive thru floor staff too. I was trained as a supervisor at the age of 15 years old for 5 months and i had a perfect time scheduling.

Drive Thru Staff Floor at Del Taco Inc.

Del Taco Inc.
Pomona, CA
09.2015 - 01.2016
  • Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Maintained cleanliness and organization of food preparation areas to ensure compliance with safety standards.
  • Assisted in training new staff on proper food handling procedures and customer service protocols.
  • Managed inventory levels by conducting regular stock checks and placing orders as needed.
  • Coordinated team schedules to ensure adequate staffing during peak hours.
  • Monitored food quality and presentation to uphold company standards.
  • Implemented efficient cash handling procedures to reduce discrepancies.
  • Supported management in analyzing sales reports to identify trends and areas for improvement.
  • Processed customer orders efficiently and accurately during peak hours.
  • Assisted in developing strategies to improve drive-thru efficiency.
  • Resolved customer complaints with professionalism and courtesy.
  • Trained peers on effective cash handling procedures.
  • Processed drive-thru orders quickly, contributing to overall service speed.

Consistently maintained high standards of food preparation and presentation.

  • Implemented food safety protocols to ensure compliance with health regulations.
  • Collaborated with team members to streamline drive-thru operations.
  • Facilitated efficient communication between kitchen and drive-thru staff.
  • Gathered and reported customer feedback to improve service quality.
  • Assisted in training new staff on drive-thru procedures and customer service.

Warehouse Trained Superviser

Select Staffing Agency
Chino, CA
09.2012 - 09.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.

Medical Assistant/Receptionist

Medical Clinic
Pomona, CA
07.2007 - 09.2008

Photograpy Certificate

Montclair High School
Montclair, CA
09.2007 - 06.2008
  • Developed foundational photography skills through hands-on projects and assignments.
  • Executed photo editing techniques using software to enhance image quality.
  • Collaborated with peers to exchange feedback and improve artistic vision.
  • Maintained photography equipment to ensure optimal performance and longevity.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma - Médica Assistance Certified With Certificate

Stanley High School
Ontario, CA
2008

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation

Timeline

Warehouse General Laboring

Empire State Workforce
03.2019 - 06.2020

Team Leader

Del Taco Inc.
09.2015 - 02.2016

Supervisor in Training

Del Taco Inc.
09.2015 - 02.2016

Drive Thru Staff Floor at Del Taco Inc.

Del Taco Inc.
09.2015 - 01.2016

Warehouse Trained Superviser

Select Staffing Agency
09.2012 - 09.2012

Photograpy Certificate

Montclair High School
09.2007 - 06.2008

Medical Assistant/Receptionist

Medical Clinic
07.2007 - 09.2008

High School Diploma - Médica Assistance Certified With Certificate

Stanley High School
Jessica Maya