Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Mayerhofer

Waukesha,WI

Summary

A results-driven professional with a strong foundation in customer service, exceptional organizational skills, and a keen ability to manage time effectively. Adept at active listening to discern and address customer needs while ensuring strict safety compliance. My experience in conducting patient assessments has honed my ability to strategize and plan effectively, facilitating the delivery of high-quality service in diverse environments. With a commitment to excellence and a focus on continuous improvement, I am poised to make a significant impact in a role that demands precision, customer-centricity, and a keen sense of strategic planning.

Overview

6
6
years of professional experience

Work History

Assistant Manager

L.A TAN
01.2023 - 09.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

L.A TAN
01.2018 - 01.2021
  • Report and analyze various metrics, resulting in increase strategic sales and revenue
  • Synthesize customer feedback to identify opportunity, overcome objections, build relationships and present solutions
  • Manage all front office administrative tasks including but not limited to training personnel, financial procedures and customer service
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Wireless Specialist

T-ROC Wireless
06.2017 - 01.2018
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Performed in-store product demonstrations at assigned events.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained sound knowledge of company product suites.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Dental Assisting

Waukesha County Technical College
Pewaukee, WI
05.2024

Associates of Arts Degree -

Mchenry County College
Crystal Lake, Illinois
2020

High School Diploma -

Huntley High School
Huntley
05.2017

Skills

  • Customer service
  • Organization
  • Time management
  • Strategic Planning
  • Active Listening
  • Safety Compliance

Timeline

Assistant Manager

L.A TAN
01.2023 - 09.2023

Assistant Manager

L.A TAN
01.2018 - 01.2021

Wireless Specialist

T-ROC Wireless
06.2017 - 01.2018

Dental Assisting

Waukesha County Technical College

Associates of Arts Degree -

Mchenry County College

High School Diploma -

Huntley High School
Jessica Mayerhofer