Jessica Mayle
Canton,OH
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Value City Funiture
North Canton, Ohio
09.2022 - Current
- Answer incoming calls and assist customers with their invoices.
- Schedule deliveries, pickups, and service calls.
- Problem-solving, such as with customer complaints or delivery-related concerns.
- Complete customer purchases when needed. Customer service representatives typically handle the cash drawer, so cash payments come through us.
- Complete finance attachments to invoices.
- Complete end-of-night paperwork.
- Cash handling and management.
- De-escalation where needed.
- Service coordinator.
- Routing service appointments via Dispatch Track.
- Outgoing calls to customers for delivery/pickup delays or updates.
- Completing our service appointments by either closing them or ordering parts.
- As a service coordinator, communication with customers is done via phone and Outlook email.
- Parts ordering, working with vendors, and tracking.
- Communication with management when furniture needs to be replaced.
- Providing excellent customer service experiences.
Cashier
Pet Supplies Plus
North Canton, Ohio
03.2013 - 06.2013
- Cashier
- Handled and cared for the small anima including reptiles, rabbits, ferrets, hamsters, chinchillas, fish, and birds.
- Completed needed stock for the day.
- Customer Service
- Store Upkeep
- Rewards Card Management
- Assisted store vendors, such as adoption and VIP Vet Care.
- Dog and cat food brand knowledge.
- Phone Service
- Cash management
Store Manager
We're Rolling Pretzel
Canton, Ohio
09.2011 - 03.2013
- Provided exceptional customer service to customers.
- Managed store operations, including inventory management and sales tracking.
- Inventory
- Produced daily business reports
- Truck receiving
- Scheduling & managing employees
- Enhanced team performance through effective training methods
- Ensured consistent product availability
- Implemented efficient cash handling processes
- Safe Deposits
Assistant Manager
J&K Subway
East Canton, Ohio
03.2009 - 06.2011
- Achieved management skills.
- Maintained the cash safe and trained efficient cash management.
- Trained employees efficiently and effectively.
- Advised crew members.
- Customer Service
- Food handling and safety knowledge.
- Prep
Education
High School Diploma -
Houston County High School
Erin05-2007
Skills
- Consultative Sales
- Data Entry
- Scheduling
- Report Generation
- Call Management
- Appointment Scheduling
Timeline
Customer Service Representative
Value City Funiture
09.2022 - Current
Cashier
Pet Supplies Plus
03.2013 - 06.2013
Store Manager
We're Rolling Pretzel
09.2011 - 03.2013
Assistant Manager
J&K Subway
03.2009 - 06.2011
High School Diploma -
Houston County High School