Jessica Mays
Springboard Community Services
Windsor Mill,Maryland
17
years of professional experience
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. I have a respectable ability to adapt to new environments and learn new tasks. A great asset to any company, and the desire to produce exceptional work.
Work History
Family Violence Program (FVP) Case Manager |
2 Years- Provide case management services to survivors of domestic violence, partner violence, and family violence
- Conduct safety planning, risk assessments, and ongoing client stabilization planning
- Assist clients with legal aid referrals, protective orders, and court-related support services
- Coordinate housing stabilization and community-based resources
- Develop and monitor individualized service plans
- Maintain detailed case documentation and compliance with program requirements
- Collaborate with legal providers, housing partners, and advocacy organizations
- Provide crisis intervention and ongoing victim advocacy support
Case Manager
2 Years 10 Months- Managed client caseloads involving housing instability and reentry-related supportive services
- Conducted home visits to assess living conditions and readiness prior to post-release placement
- Monitored client movement and compliance using GPS tracking systems
- Developed and implemented individualized service and supervision plans
- Coordinated referrals for housing, employment, and community-based services
- Maintained accurate case documentation and progress tracking
- Provided ongoing follow-up to support stability and compliance .
Case Manager Specialist
7 Months- Developing and implementing individualized case plans for juvenile offenders.
- Organizing counseling sessions with juveniles and their families.
- Working closely with social workers, psychologists, psychiatrists, and other professionals involved in the rehabilitation process.
- Advising judges on sentencing options for juveniles found guilty of a crime.
- Monitoring juvenile offenders to ensure court-ordered conditions are met.
- Actively engaging with local schools and organizations to create diversionary programs for at-risk youth.
- Assessing risk levels associated with each individual case and making appropriate decisions based on those assessments.
- Enforcing sanctions when necessary to hold juveniles accountable for their actions.
- Attending hearings in juvenile court on behalf of the department.
- Making recommendations regarding probation status changes or modifications as needed.
- Assisted offenders in enrolling in treatment, counseling or community service programs.
Resident Advisor II
4 Years 10 Months- Provide supervision and guidance to youth residing in a facility operated by the Department of Juvenile Services by observing, interacting, and assisting them with everyday life skills and advising.
- Conducted regular room inspections to ensure compliance with housing policies and regulations.
- Interfaced with residents to address and resolve complaints or grievances.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Responded promptly and professionally to emergency situations within the residence halls.
Security Officer
2 Years 1 Month- Maintained accurate logs of all security related activities.
- Responded to alarms and conducted investigations as required.
- Monitored surveillance cameras and responded to suspicious activity.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored CCTV cameras and other surveillance equipment.
- Interacted with law enforcement officers when necessary regarding criminal activity, investigations, or arrests.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
File Clerk
5 Months- Assisted with purging inactive files following retention schedules set forth by department policies.
- Performed data entry tasks related to filing activities.
- Organized and filed documents according to established procedures.
- Created new files when necessary following established protocols.
- Prepared labels for new files and folders as needed.
- Scanned documents into electronic database system for archiving purposes.
- Handled confidential material with discretion in accordance with company regulations.
- Audited existing files to ensure accuracy of information on a regular basis.
- Pulled files for staff, management and third-party requests.
Law Clerk Intern
9 Months- Conducted interviews with clients to obtain information pertinent to their cases.
- Performed administrative tasks such as scheduling meetings and filing paperwork with courts or government agencies.
- Identified potential witnesses for deposition or trial testimony.
- Observed courtroom proceedings to gain knowledge about practice areas.
- Attended court proceedings including hearings, trials, depositions, conferences.
- Maintained client files by organizing documents in chronological order according to legal proceedings.
- Managed legal documentation and correspondence in compliance with confidentiality requirements.
IPC
1 Year- Maintained a constant vigilance by patrolling industrial and commercial premises to prevent any unauthorized access or signs of intrusion.
- Wrote reports documenting daily activities, irregularities (e.g., equipment or property damage, theft), unauthorized individuals, and unusual occurrences'.
- Warn persons of rule infractions or violations and apprehend or evict violators from the premises, using force when necessary.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Probation Intern
2 Months- Maintained accurate records regarding all activities performed while working on specific cases.
- Provided guidance and support to help probationers achieve successful outcomes while under supervision.
- Conducted home visits with probationers and their families, as needed.
- Organized and maintained client files in accordance with departmental policies and procedures.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Conducted home visits to verify living conditions and ensure a supportive environment for rehabilitation.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Assisted probationers with resolving housing, employment and social services problems.
Law Clerk
3 Months- Supported attorneys in preparing affidavits of documents, managing document files, and handling case correspondence.
- Conduct legal research and analyze law sources for brief and argument preparation.
- Investigated facts outlined in legal documents, analyzing applicable laws to determine causes of action and prepare cases.
- Reviewed and filed relevant pleadings, petitions, and court documents.
- Demonstrated expertise in identifying issues and preparing documentation while assembling hearing files. And faxing of exhibits.
- Assist paralegals with organizing appeal files, scheduling mediations, and typing boilerplate pleadings.
- Ensured accuracy and statutory compliance by auditing automated system generated subpoenas.
- Independently gathered documentation in response to subpoenas requesting IWIF claims documentation.
Education
Maryland Safe At Home Program Applicant Assist
- Authorized to assist eligible survivors with the Safe at Home application process, including application preparation, submission support, and confidentiality protections.
Certified Victim Advocate
- Training focused on trauma-informed advocacy, crisis intervention, victim rights, safety planning, and support services for survivors.
Bachelor of Science
Skills
Utilization review
Records Management
Patient support
Referral Coordination
Care Coordination
Performance Tracking
Case Planning
MS Office
Case Management
Data Entry and Analysis
Goal Setting
Time Management
Reliability
Adaptability and Flexibility
Organizational Skills
File review
Problem-Solving
Legal Research
Education and Training
other
Timeline
Family Violence Program (FVP) Case Manager |
Springboard Community Services
09.2024 - CurrentRead More
Case Manager
Core DC / Federal Bureau of Prisons
11.2023 - 2024Read More
Case Manager Specialist
Maryland Department of Juvenile Services
11.2021 - 06.2022Read More
Resident Advisor II
Maryland Department of Juvenile Services
01.2017 - 11.2021Read More
Security Officer
Allied Universal Security Services
12.2014 - 01.2017Read More
File Clerk
Adnet
01.2014 - 06.2014Read More
Law Clerk Intern
East Side District Court
08.2012 - 05.2013Read More
IPC
International Corporate Solutions
06.2011 - 06.2012Read More
Probation Intern
Department of Juvenile Justice
06.2010 - 08.2010Read More
Law Clerk
IWIF
06.2009 - 09.2009Read More
University of Maryland
Bachelor of Science
Read More
Maryland Secretary of State 2026
Maryland Safe At Home Program Applicant Assist
Read More
Carroll Community College
Certified Victim Advocate
Read More