Jessica Mazon
Summary
Motivated professional with management experience in hospitality and administrative support. Currently pursuing a Bachelor's degree in Psychology on a Pre-Med track, ready to transition into a patient-centered healthcare role. Strong in communication, multitasking, and conflict resolution, with a proven ability to enhance guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Manager
Fairfield Inn & Suites Lakewood Ranch
Bradenton, FL
09.2024 - Current
- Coordinated daily front office operations, managing scheduling and guest relations to ensure seamless service in a fast-paced environment.
- Interviewed, hired, and trained front desk staff while upholding high standards of professionalism and customer service.
- Addressed customer concerns and urgent situations through effective communication and conflict resolution, fostering positive guest experiences.
- Monitored operational performance, implementing workflow improvements to streamline processes and enhance organization.
Server
Brio Italian Grille
Sarasota, FL
11.2023 - 08.2024
- Maintained efficiency and accuracy during high-volume service periods while ensuring excellent guest experiences.
- Engaged with customers through conversation and delivered quick, accurate service, contributing to high customer satisfaction.
- Memorized the ins and outs of an extensive food and beverage menu, being able to recommend items to guests based on their personal tastes.
- Utilized POS system to take orders, process payments, and manage cash, ensuring smooth transaction flow.
Front Desk Receptionist
Recreation Center at NCF
Sarasota, FL
02.2023 - 11.2023
- Supported students with questions on equipment use and exercise form, enhancing their workout experience.
- Monitored safe environment, promoting student safety while achieving fitness goals.
- Provided lifeguarding services at the pool to ensure patrons were safe to enjoy the amenities.
- Maintained and cleaned equipment daily to ensure optimal functionality for users.
Office Assistant
Housing and Residence Life Office at NCF
Sarasota, FL
02.2023 - 11.2023
- Organized work environment for Office Manager to support efficient operations.
- Performed data entry and maintained accurate records to support office operations.
- Filed and structured company documents to ensure quick retrieval and compliance.
- Answered calls and provided customer service to those seeking to work with our office.
Education
Bachelors - Psychology: Pre-Med Track
University of South Florida
Sarasota, FL05-2028
Associate of Arts -
New College of Florida
Sarasota, FL12-2023
Dr. Phillips High School -
Dr. Phillips High School
Orlando, FL05-2022
Skills
- Office management
- Customer service and guest support
- Office and POS systems
- Documentation organization
- Team leadership
- Time management
- Adaptability and quick learning
- Attention to detail
- Conflict resolution
- Fast-paced work environments
- Communication and interpersonal skills
Certification
CPR/BLS, certification renewal in progress
Extra Curriculars
- Boxing Training (4 years)
- Former Co-Instructor, NCF Fight Club
- Studies in Russian and Mandarin Chinese
Timeline
Front Office Manager
Fairfield Inn & Suites Lakewood Ranch
09.2024 - Current
Server
Brio Italian Grille
11.2023 - 08.2024
Front Desk Receptionist
Recreation Center at NCF
02.2023 - 11.2023
Office Assistant
Housing and Residence Life Office at NCF
02.2023 - 11.2023
Bachelors - Psychology: Pre-Med Track
University of South Florida
Associate of Arts -
New College of Florida
Dr. Phillips High School -
Dr. Phillips High School