Summary
Overview
Work History
Education
Skills
3.9 GPA Dean's List
Timeline
Generic

Jessica Mcdonald

Caregiver
Newnan

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.


Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Overview

11
11
years of professional experience
1
1
Language

Work History

Caregiver

Giles Holdings Inc.
07.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Supervisor

Georgia Department of Health
06.2020 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Caregiver

Tracey Stanley
03.2017 - 05.2020
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Team Leader

Advance Auto Parts
01.2014 - 03.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Collected, arranged, and input information into database system.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Education

Associate of Arts - Psychology

Argosy University
Orange, CA
05.2001 -

Skills

    Elderly care

    Basic housekeeping

    Patient companionship

    Patient care

    Mobility assistance

    Personal hygiene assistance

    Adaptability and flexibility

    Incident reporting

    First aid and safety

    Time management

    Behavioral management

    Progress documentation

    Emotional support

    Team collaboration

    Dependable and responsible

    Documentation

    Multitasking and organization

    Respectful and compassionate

    Relationship building

    Problem-solving

    Medication and appointment reminders

    Special needs care

    Strong ethics

    HIPAA compliance

    Medical records management

    Medication management

    Patient management

    Client documentation

    COVID-19 safety policies

    Hoyer lifting equipment

    Fast learner

    Self motivation

    Inventory control

    Decision-making

    Customer service

    Employee motivation

    Team building

    Training and mentoring

    Goal oriented

    Attention to detail

    Payroll processing

    Teamwork and collaboration

3.9 GPA Dean's List

While in college I made the dean's listn twice and  upheld a 3.9 GPA

Timeline

Caregiver

Giles Holdings Inc.
07.2024 - Current

Supervisor

Georgia Department of Health
06.2020 - 07.2024

Caregiver

Tracey Stanley
03.2017 - 05.2020

Team Leader

Advance Auto Parts
01.2014 - 03.2017

Associate of Arts - Psychology

Argosy University
05.2001 -

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