Jessica McDonough
Neenah,WI
Summary
Dynamic food service professional with a strong work ethic and a proven track record at Kwik Trip, enhancing customer satisfaction through effective team management and operational strategies. Skilled in food preparation and cash register operation, I excel in fast-paced environments, consistently achieving high standards of service and efficiency.
Overview
16
16
years of professional experience
Work History
Food Service Worker
Kwik Trip
12.2018 - Current
- Prepared food items according to health and safety standards.
- Operated kitchen equipment with focus on safety and efficiency.
- Assisted customers with menu selections and food inquiries.
- Maintained cleanliness of workstations and dining areas.
- Monitored inventory levels and reported shortages to management.
- Followed recipes accurately to maintain product consistency.
- Adapted quickly to changing menus and customer preferences.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Increased repeat business with high standards of food quality and service.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Implemented waste reduction strategies, contributing to cost savings.
- Conducted daily equipment checks to ensure operational efficiency.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Managed inventory levels to prevent shortages and reduce waste.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
General Manager
Taco Bell
02.2011 - 12.2018
- Directed daily operations to optimize team performance and enhance customer satisfaction.
- Implemented training programs to develop staff skills and improve service efficiency.
- Analyzed sales data to identify trends and drive strategic decision-making for menu offerings.
- Established inventory management processes to reduce waste and control costs effectively.
- Collaborated with marketing to execute promotional campaigns, increasing brand visibility and sales.
- Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
- Monitored compliance with health and safety regulations, ensuring operational excellence in all locations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Moraine Park Technical College
Fond Du Lac, WI04-2001
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Attention to detail
- Positive attitude and energy
- Team oriented
- Flexible schedule
- Fast-paced environment
- Working quickly
- Productivity and efficiency
- Food preparation
- Cash register operation
- Safe food handling
- Food and safety standards
- Efficient food preparation
- Order taking accuracy
- Basic mathematics
- Food assembly
- Menu memorization
- Quality control
- Complex Problem-solving
- Heavy lifting capacity
- Equipment maintenance
Timeline
Food Service Worker
Kwik Trip
12.2018 - Current
General Manager
Taco Bell
02.2011 - 12.2018
High School Diploma -
Moraine Park Technical College