Jessica McGough
Coral Ridge Yacht Club
Fort Laramie,FL
11
years of professional experience
Diligent hospitality professional with strong background in fine dining. Adept at providing exceptional customer service and ensuring elegant an elegant dining experience. Demonstrated expertise in menu knowledge and wine pairings, enhancing guest experiences.
Work History
Bartender/Server
3 Years 9 Months- Cultivated lasting relationships with regular customers to enhance loyalty and repeat business
- Oversaw daily operations of restaurant in absence of management team, ensuring smooth service and staff coordination
- Delivered exceptional customer service by engaging with guests and proactively anticipating their needs
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
Bartender/Server
2 Years 5 Months- Took customer orders while promoting special beverage and food options to enhance customer experience.
- Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained high standards of cleanliness, presentation, and quality in the restaurant.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocols to ensure quality service.
Bartender
4 Months- Crafted unique, high-quality cocktails with precision and creativity, ensuring each drink complemented the upscale dining experience.
- Maintained extensive knowledge of cocktail menu, wine list, and spirits to provide expert recommendations, enhancing guest satisfaction.
- Delivered exceptional customer service in fast-paced, fine dining environment while efficiently handling high-volume orders and upholding restaurant's high standards of quality and presentation.
Bartender/Server
1 Year 4 Months- Delivered attentive, personalized service to guests in high-volume Irish pub, fostering a welcoming and friendly atmosphere.
- Successfully managed multiple tables and bar patrons during peak hours, delivering prompt service and maintaining high customer satisfaction.
- Managed multiple tables and bar patrons during peak hours, ensuring prompt service and high customer satisfaction.
- Collaborated with team members to streamline dining experience, handling cash transactions and processing payments while adhering to responsible alcohol service policies.
Server/Bartender
4 Years 4 Months- Upsold high-profit items like appetizers and mixed drinks, boosting overall sales.
- Created signature cocktails to strengthen bar brand and drive profitability.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked in with customers regularly to ensure satisfaction and address food and beverage needs.
Education
Bachelor of Science - Psychology
Skills
Strong multitasking
Cocktail presentation
Customer service
Highly reliable
Team player attitude
Wine pairing
Spirits experience
Upselling
Fine dining experience
Problem anticipation
Timeline
Bartender
MAASS by Ryan Ratino
02.2024 - 06.2024Read More
Bartender/Server
Coral Ridge Yacht Club
11.2022 - CurrentRead More
Bartender/Server
Chima Brazilian Steakhouse
06.2022 - 11.2024Read More
Bartender/Server
Waxy O' Connors
02.2021 - 06.2022Read More
Server/Bartender
Lidia's
03.2015 - 07.2019Read More
Pennsylvania State University
Bachelor of Science from Psychology
Read More