Jessica McGrath
Crystal Lake,IL
Summary
Talented professional with excellent customer service and analytics skills coupled with more than 24 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Vice President, Sales
Southern Graphic Systems, Inc.
2023.06 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Communicated business performance, forecasts and strategies.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Key Account Director
Southern Graphic Systems, Inc.
2020.12 - 2023.05
- Maintained and nourished client relationships, growing share of wallet by identifying new services that would benefit clients
- Identified sales opportunity with client resulting in $5 Million Dollar contract
- Provided effective leadership for team of 10 onsite personnel
- Day to day management including capacity management with operations team, tracking key performance indicators and budget management
Account Director
Southern Graphic Systems, Inc.
2015.01 - 2020.12
- Built strong rapport with 4 clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout account lifecycle.
- Oversaw transition of client to new service location including training of internal staff, documenting processes and time management
Team Lead
Southern Graphic Systems, Inc.
2012.01 - 2015.01
- Built strong relationships with customers through positive attitude and attentive response.
- Oversaw and provided guidance for 3 customer service representatives.
- Arranged coverage for vacations and workload balanced due to increased volumes
- Assisted management with special projects
Customer Service Representative
Southern Graphic Systems, Inc.
2009.05 - 2012.01
- Provided customer service for Michigan based retailer, Meijer, Inc
- Managed timelines, conducted pre-production meetings, and wrote work instructions for production art / pre-press utilizing knowledge across various print processes and packaging components
- Advise of printability concerns and provide solutions to design / brand team while maintaining expected timelines
Packaging Production Manager at Kraft Foods
Southern Graphic Systems, Inc.
2005.02 - 2009.05
- Managed packaging process from design approval through final deliverables for 5 categories
- Acted as a consultant during design phase meetings
- Responsible for organizing and facilitating pre-production meetings
- Applied effective time management techniques to meet tight deadlines.
- Wrote work instructions for various pre-press facilities
Customer Service Manager
Southern Graphic Systems, Inc.
2004.02 - 2005.01
- Managed team of 10 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Arranged coverage for vacations and workload balance due to increased volumes
- Monitored reports for billing
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Printing Management
Western Michigan University
Kalamazoo, MI04.2000
Skills
- Effective Communicator
- Metrics Tracking
- Documentation And Reporting
- Critical Thinking
- Coaching and Mentoring
Certification
50 Hour Yoga Sculpt Instructor Training
CorePower Yoga, Maple Grove, MN
June 2018
200 Hour Power Yoga Certification
CorePower Yoga, Maple Grove, MN
February 2018
Timeline
Vice President, Sales
Southern Graphic Systems, Inc.
2023.06 - Current
Key Account Director
Southern Graphic Systems, Inc.
2020.12 - 2023.05
Account Director
Southern Graphic Systems, Inc.
2015.01 - 2020.12
Team Lead
Southern Graphic Systems, Inc.
2012.01 - 2015.01
Customer Service Representative
Southern Graphic Systems, Inc.
2009.05 - 2012.01
Packaging Production Manager at Kraft Foods
Southern Graphic Systems, Inc.
2005.02 - 2009.05
Customer Service Manager
Southern Graphic Systems, Inc.
2004.02 - 2005.01
Bachelor of Science - Printing Management
Western Michigan University
50 Hour Yoga Sculpt Instructor Training
CorePower Yoga, Maple Grove, MN
June 2018
200 Hour Power Yoga Certification
CorePower Yoga, Maple Grove, MN
February 2018
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