Jessica McIntyre
Palm Bay
Summary
Proven to excel in fast-paced environments, I enhanced guest experiences at Ford's Garage by leveraging exceptional customer service and strong multitasking abilities. My expertise in cash handling and driving sales through effective guest engagement led to significant service quality improvements. Skilled in both team collaboration and independent problem-solving, I consistently contribute to operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Ford's Garage
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Call Center Representative
Walt Disney World Company
08.2021 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Server
Briarpatch Restaurants
09.2021 - 02.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Rural Mail Carrier Associate
United States Post Office
07.2020 - 08.2021
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
Education
No Degree - Art Education
Edinboro University of Pennsylvania
Edinboro, PAHigh School Diploma -
Norwin High School
Irwin06-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
Certification
- Certified Florida Food Service Worker
Timeline
Server
Ford's Garage
04.2023 - Current
Server
Briarpatch Restaurants
09.2021 - 02.2023
Call Center Representative
Walt Disney World Company
08.2021 - 08.2024
Rural Mail Carrier Associate
United States Post Office
07.2020 - 08.2021
- Certified Florida Food Service Worker
No Degree - Art Education
Edinboro University of Pennsylvania
High School Diploma -
Norwin High School
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