Jessica Mckinney
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Charter Communications
Dallas, TX
12.2020 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- 60 incoming calls per day from customers regarding, outages and payments.
Customer Service Representative/Claims Processor
Home Depot Call Center
Phoenix, AZ
07.2019 - 12.2020
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Medical Assistant
L D Hayes
DeSoto, TX
06.2018 - 06.2019
- Performed medical records management, including filing, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Money Center Associate
Walmart
Dallas, TX
04.2015 - 06.2018
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Processed refunds and exchanges in accordance with company policy.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Loaded customer credit cards and signed up new customers for card programs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Answered department phone calls.
Education
High School Diploma -
Penn Foster Career School
Dallas, TX12.2018
Skills
- Report Transcription
- POS Systems and Ordering Platforms
- Active Listening
- Account Management
- LiveChat Messaging
- Data Entry
- Customer Relationship Management (CRM)
- Complaint Handling
- Complaint resolution
- Policies and Procedures Adherence
- Customer Account Management
- Building rapport
- Money handling abilities
Certification
MOA - 2020
Timeline
Customer Service Representative
Charter Communications
12.2020 - Current
Customer Service Representative/Claims Processor
Home Depot Call Center
07.2019 - 12.2020
Medical Assistant
L D Hayes
06.2018 - 06.2019
Money Center Associate
Walmart
04.2015 - 06.2018
High School Diploma -
Penn Foster Career School