JESSICA MEDINA
Denison,IA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Sports Rehab Professional Therapy Associates
10.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Supported healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Production
Smithfield Foods
06.2014 - 10.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling
- Weighed and measured items to prevent waste and meet quality standards.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Managed inventory levels effectively, avoiding shortages and preventing costly delays in production schedules.
- Maintained organized work area by cleaning and removing hazards.
- Assembled products according to changing daily work orders and specific customer needs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Certified Nursing Assistant
Eventide Lutheran Home
09.2007 - 08.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Associate of Arts - Liberal Arts And Sciences
Western Iowa Tech Community College
Denison, IALicensed - Cosmetology
EQ School of Hair Design
Council Bluffs, IA06.2013
High School Diploma -
Denison High School
Denison, IA05.2009
Skills
- Data Entry
- File Organization
- Customer and client relations
- Time Management
- Documentation and Recordkeeping
- Office Management
- Appointment Scheduling
- Office Administration
- Customer Service
- Computer Skills
Skills
Bilingual in English and Spanish
Timeline
Administrative Assistant
Sports Rehab Professional Therapy Associates
10.2020 - Current
Production
Smithfield Foods
06.2014 - 10.2020
Certified Nursing Assistant
Eventide Lutheran Home
09.2007 - 08.2011
Associate of Arts - Liberal Arts And Sciences
Western Iowa Tech Community College
Licensed - Cosmetology
EQ School of Hair Design
High School Diploma -
Denison High School
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