Jessica Meek
Shawnee,OK
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Sonic Drive-In. Skilled in cash handling and maintaining patience under pressure, I significantly improved the checkout process, fostering increased loyalty. Demonstrates reliability and a knack for quickly resolving complaints, ensuring a positive shopping experience. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Sonic Drive-In
11.2021 - 03.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Streamlined the checkout process for faster service and improved customer experience.
Cashier
Independence Tobacco Shop
03.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Putnam City West High School
Oklahoma City, OKEmployment Readiness At Seminole State College
Seminole, OK05.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Product Knowledge
- Merchandise Restocking
Timeline
Customer Service Cashier
Sonic Drive-In
11.2021 - 03.2022
Cashier
Independence Tobacco Shop
03.2020 - 05.2021
Putnam City West High School
Employment Readiness At Seminole State College