Jessica Melendez
San Antonio,TX
Summary
Proven track record in enhancing patient satisfaction and dietary service efficiency at Mountainview Regional Medical Center, leveraging strong nutrition knowledge and exceptional customer service skills. Excelled in collaborative environments, significantly improving meal service processes and patient dietary compliance. Demonstrated adaptability and problem-solving aptitude, contributing to continuous departmental improvements.
Overview
28
28
years of professional experience
Work History
Dietary Clerk
Mountainview Regional Medical Center
08.2005 - 07.2024
- Consistently met established deadlines for completing tasks such as tray assembly or dishwashing duties, minimizing delays in meal service schedules.
- Increased accuracy of patient records by diligently updating dietary information in hospital databases.
- Built relationships to promote collaborative environment.
- Supported menu planning efforts by gathering data on patient preferences and nutritional needs.
- Printed menus, tray tickets, tallies and nourishment labels.
- Collaborated with team members to ensure smooth operation during high-volume meal periods, promoting a positive work atmosphere.
- Assisted dietitians with nutrition assessments, supporting the development of personalized meal plans for patients.
- Improved patient satisfaction by accurately recording meal orders and ensuring dietary restrictions were followed.
- Provided excellent customer service to patients and their families, addressing concerns or requests promptly and professionally.
- Focused on satisfying patients' food service needs and dietary requirements.
- Delivered patient meal trays, beverages, snacks and floor stock.
- Educated patients on the importance of following their prescribed diets, fostering better understanding of health goals.
- Contributed to a safe working environment by maintaining cleanliness standards in food preparation areas.
- Demonstrated adaptability by quickly adjusting to changes in meal plans or patient dietary requirements.
- Contributed to the overall success of the nutrition services department by consistently providing high-quality work and striving for continuous improvement.
- Discarded outdated food products and maintained waste disposal procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Overnight Stocker
Walmart
02.2005 - 02.2016
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Directory Assistance Agent
Excell Agent Services
09.1996 - 05.2004
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Presented feedback to management on customer service trends and improvement areas.
Education
High School Diploma - Academic
Mayfield High School
Las Cruces, NM05.1985
Skills
- Patient Communication
- Sanitation Procedures
- Meal Planning
- Allergen awareness
- Food safety practices
- Nutrition knowledge
- Customer Service
- Computer Skills
- Food Safety
- Detail Oriented
- Relationship Building
- Verbal Communication
- Flexible Schedule
- Nutrition
- Multitasking
- Telephone and E-mail Communication
- Decision-Making
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dietary Clerk
Mountainview Regional Medical Center
08.2005 - 07.2024
Overnight Stocker
Walmart
02.2005 - 02.2016
Directory Assistance Agent
Excell Agent Services
09.1996 - 05.2004
High School Diploma - Academic
Mayfield High School
Similar Profiles
Lucila ValenciaLucila Valencia
Student Volunteer at a Hospital Vaccination Event at MountainView Regional Medical CenterStudent Volunteer at a Hospital Vaccination Event at MountainView Regional Medical Center
Jordan DocusenJordan Docusen
Staff Nurse at MountainView Regional Medical CenterStaff Nurse at MountainView Regional Medical Center
Makayla LaraMakayla Lara
Respiratory Therapist Intern at Mountainview Regional Medical CenterRespiratory Therapist Intern at Mountainview Regional Medical Center
Hillary MedinaHillary Medina
Technical Support Consultant at AloricaTechnical Support Consultant at Alorica
Brenda A. ElizondoBrenda A. Elizondo
Registered Nurse/Administrative Assistant at Analytical GroupRegistered Nurse/Administrative Assistant at Analytical Group