Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Sarah Hernandez

Las Cruces

Summary

Dynamic Area Practice Manager with extensive healthcare experience at Mountainview Regional Medical Center. Proven track record in operational efficiency and staff recruitment, fostering a collaborative environment. Skilled in strategic planning and performance management, enhancing patient care services and achieving financial objectives. Bilingual communicator dedicated to improving clinic operations and patient satisfaction.

Overview

17
17
years of professional experience

Work History

Area Practice Manager

Mountainview Regional Medical Center
Las Cruces
10.2024 - Current
  • Assessed staffing needs and recruited qualified candidates when necessary.
  • Conducted performance reviews and provided feedback to staff on their job performance.
  • Monitored key performance indicators to assess overall effectiveness of operations.
  • Coordinated patient care services between multiple departments within the practice.
  • Provided leadership in fostering a positive work environment that promotes collaboration among staff members.
  • Analyzed data related to patient outcomes, utilization rates and other metrics.

Practice Manager

Mountain View Rheumatology
12.2023 - 10.2024
  • This position oversees all day to day operations, ensuring that it runs smoothly and meets its financial objectives.
  • Collaborating with medical personnel to develop and assess business strategies.
  • Hiring, training and supervising medical and administrative staff.
  • Manages finances, billing, payroll and ordering of supplies.
  • Maintains hospital on call schedules along with Locum coverage.
  • Ensures the practice complies with industry regulations.
  • Interacts with patients and addresses concerns or complaints.
  • Conducts regular staff meetings and performance reviews.
  • Onboards new providers, builds templates and assists with training both in clinic and in the hospital.

Practice Manager

Mountain View Weight Loss & Wellness Center
01.2023 - 10.2024
  • This position oversees all day to day operations, ensuring that it runs smoothly and meets its financial objectives.
  • Collaborating with medical personnel to develop and assess business strategies.
  • Hiring, training and supervising medical and administrative staff.
  • Manages finances, billing, payroll and ordering of supplies.
  • Maintains hospital on call schedules along with Locum coverage.
  • Ensures the practice complies with industry regulations.
  • Interacts with patients and addresses concerns or complaints.
  • Conducts regular staff meetings and performance reviews.
  • Onboards new providers, builds templates and assists with training both in clinic and in the hospital.
  • Opened this clinic in January 2023 with Bariatic Surgeon and Nurse Practitioner.

Practice Manager

Mountain View General Surgery/Mountain View Digestive Health
09.2022 - 10.2024
  • This position oversees all day to day operations, ensuring that it runs smoothly and meets its financial objectives.
  • Collaborating with medical personnel to develop and assess business strategies.
  • Hiring, training and supervising medical and administrative staff.
  • Manages finances, billing, payroll and ordering of supplies.
  • Maintains hospital on call schedules along with Locum coverage.
  • Ensures the practice complies with industry regulations.
  • Interacts with patients and addresses concerns or complaints.
  • Conducts regular staff meetings and performance reviews.
  • Onboards new providers, builds templates and assists with training both in clinic and in the hospital.

Interim Practice Manager

Mountain View Orthopedics
05.2024 - 07.2024
  • This position oversees all day to day operations, ensuring that it runs smoothly and meets its financial objectives.
  • Collaborating with medical personnel to develop and assess business strategies.
  • Hiring, training and supervising medical and administrative staff.
  • Manages finances, billing, payroll and ordering of supplies.
  • Maintains hospital on call schedules along with Locum coverage.
  • Ensures the practice complies with industry regulations.
  • Interacts with patients and addresses concerns or complaints.
  • Conducts regular staff meetings and performance reviews.
  • Onboards new providers, builds templates and assists with training both in clinic and in the hospital.

Practice Manager

Mountain View ENT
09.2022 - 12.2022
  • This position oversees all day to day operations, ensuring that it runs smoothly and meets its financial objectives.
  • Collaborating with medical personnel to develop and assess business strategies.
  • Hiring, training and supervising medical and administrative staff.
  • Manages finances, billing, payroll and ordering of supplies.
  • Maintains hospital on call schedules along with Locum coverage.
  • Ensures the practice complies with industry regulations.
  • Interacts with patients and addresses concerns or complaints.
  • Conducts regular staff meetings and performance reviews.
  • Onboards new providers, builds templates and assists with training both in clinic and in the hospital.
  • Closed clinic December 2022 performing all tasks to close facility and ensure patients were cared for outside of this clinic.

Front Office Supervisor

Mountain View Children's Center
12.2021 - 09.2022
  • This position supervises the receptionists.
  • Facilitates coordination of clinic appointments, reception services, and front office patient flow.
  • Represents the clinic in all patient interactions.
  • Ensures that employees provide direct, high-quality customer service to patients, reviewing time edits, processing provider reimbursements, working alongside providers' support and guidance, maintaining good communication with all staff, making and reviewing schedules for front office staff and back staff, ordering office supplies, submitting for provider time off and hospital rounding schedules, submitting for IT assistance, keeping up with google sheets and entering data as needed, maintaining patient waiting list for sick visits.

Medical Receptionist

Mountain View Regional Medical Center
08.2018 - 12.2021
  • Greets and directs all patients within the practice.
  • Obtaining patient demographic and verifying insurance information at each visit.
  • Obtaining necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records.
  • Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
  • Obtaining patient authorization for medical records release (HIPAA compliance).
  • Schedule any necessary appointments after completion of patient visit.
  • Monitor and review patient schedules for next day office appointments.
  • Identifying and resolving minor patient billing complaints.
  • Assists in ordering, receiving and stocking of office supplies.
  • Maintaining cleanliness of the waiting room.
  • Assists other Medical Receptionists and Medical Secretaries as needed.
  • Other duties as assigned.

Medical Receptionist

Dr. Guillermo Hernandez
08.2011 - 08.2018
  • Greet clients and visitors with a positive, helpful attitude.
  • Assisting clients in finding their way around the office.
  • Announcing clients as necessary.
  • Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
  • Preparing meeting and training rooms.
  • Answering phones in a professional manner, and routing calls as necessary.
  • Assisting colleagues with administrative tasks.
  • Performing ad-hoc administrative duties.
  • Answering, forwarding, and screening phone calls.
  • Sorting and distributing mail.
  • Hiring, managing, and developing the junior administrative team.
  • Provide excellent customer service.
  • Scheduling appointments.

Vault Teller

one Source Federal Credit Union
06.2008 - 07.2010
  • Company Overview: A vault teller works at a bank to monitor the daily deposits and withdrawals.
  • A vault teller works at a bank to monitor the daily deposits and withdrawals.
  • As a vault teller, you have many duties and responsibilities, including interacting with customers, fulfilling member transactions, ensuring that the bank maintains acceptable coin and cash levels, ordering more or shipping out excess amounts as needed, and monitoring cash levels for ATM canisters.
  • You must prepare all manifests related to money transactions, including keeping a vault log, a log of money shipped via armored carriers, and currency taken out of circulation, such as mutilated bills or coins.
  • A vault teller works at a bank to monitor the daily deposits and withdrawals.

Education

HIGH SCHOOL DIPLOMA -

MAYFIELD
05.2006

Skills

  • Scheduling
  • Customer Service
  • Healthcare Experience
  • Communication Skills
  • Electronic Medical Record
  • Clinic Experience
  • Data Entry
  • Bilingual
  • Attention to Detail
  • Billing and Coding
  • Clinical/ Medical assistant experience
  • Prior authorization training
  • Staff recruitment
  • Performance management
  • Team building
  • Operational efficiency
  • Operations management
  • Strategic planning
  • Policy and procedure development
  • Practice management

References

  • Velia Mestas, 915-490-6713, velia.mestas@mountainviewregional.com
  • Amanda Trujillo, 575-644-7247, amanda.trujillo2@mountainviewregional.com
  • Cynthia Lopez, 575-222-6375, cynthia.lopez@mountainviewregioal.com
  • Ernesto Garcia, 575-650-6898

References

References available upon request.

Timeline

Area Practice Manager

Mountainview Regional Medical Center
10.2024 - Current

Interim Practice Manager

Mountain View Orthopedics
05.2024 - 07.2024

Practice Manager

Mountain View Rheumatology
12.2023 - 10.2024

Practice Manager

Mountain View Weight Loss & Wellness Center
01.2023 - 10.2024

Practice Manager

Mountain View General Surgery/Mountain View Digestive Health
09.2022 - 10.2024

Practice Manager

Mountain View ENT
09.2022 - 12.2022

Front Office Supervisor

Mountain View Children's Center
12.2021 - 09.2022

Medical Receptionist

Mountain View Regional Medical Center
08.2018 - 12.2021

Medical Receptionist

Dr. Guillermo Hernandez
08.2011 - 08.2018

Vault Teller

one Source Federal Credit Union
06.2008 - 07.2010

HIGH SCHOOL DIPLOMA -

MAYFIELD

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