Sarah Hernandez
Las Cruces
Summary
Dynamic Area Practice Manager with extensive healthcare experience at Mountainview Regional Medical Center. Proven track record in operational efficiency and staff recruitment, fostering a collaborative environment. Skilled in strategic planning and performance management, enhancing patient care services and achieving financial objectives. Bilingual communicator dedicated to improving clinic operations and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Area Practice Manager
Mountainview Regional Medical Center
Las Cruces, NM
10.2024 - Current
- Assessed staffing needs and recruited qualified candidates when necessary.
- Conducted performance reviews and provided feedback to staff on their job performance.
- Monitored key performance indicators to assess overall effectiveness of operations.
- Coordinated patient care services between multiple departments within the practice.
- Provided leadership in fostering a positive work environment that promotes collaboration among staff members.
- Analyzed data related to patient outcomes, utilization rates and other metrics.
- Conducted regular assessments of departmental performance, driving continuous improvement initiatives.
- Oversaw financial management, including budget planning, expense tracking, and revenue analysis.
Practice Manager
Mountain View Rheumatology
11.2023 - 10.2024
- Created strategic plans for improving efficiency in operations of the medical practice.
- Analyzed data trends to identify potential areas of improvement in operational processes.
- Recruited, trained, supervised, and evaluated staff members.
- Maintained accurate records of all billing information including payments received from patients or insurance companies.
- Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
- Monitored inventory levels of supplies needed for daily operations.
- Acted as a liaison between the medical practice and external organizations such as hospitals or healthcare networks.
Practice Manager
Mountain View Weight Loss & Wellness Center
Las Cruces, NM
12.2022 - 10.2024
- Opened this clinic in January 2023 with a bariatric surgeon and a nurse practitioner.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Coordinated staff recruitment, training, and scheduling activities.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
Practice Manager
Mountain View General Surgery/Mountain View Digestive Health
08.2022 - 10.2024
- Managed daily operations to ensure smooth functionality.
- Collaborated with healthcare professionals to formulate and evaluate business strategies.
- Hired, trained, and supervised medical and administrative staff.
- Oversees financial operations, including billing and payroll.
- Ensures locum coverage is organized efficiently.
- Maintains compliance with regulatory requirements.
- Engages with patients to resolve issues.
- Leads performance evaluations.
- Onboarded new providers to ensure seamless integration into clinical and hospital workflows.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
Interim Practice Manager
Mountain View Orthopedics
04.2024 - 07.2024
- Developed and implemented new patient registration processes to streamline workflow.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Facilitated communication between departments within the organization.
- Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Communicated with patients with compassion while keeping medical information private.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
Practice Manager
Mountain View ENT
08.2022 - 11.2022
- Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
- Created strategic plans for improving efficiency in operations of the medical practice.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Front Office Supervisor
Mountain View Children's Center
11.2021 - 08.2022
- Managed team of receptionists to ensure efficient front desk operations.
- Streamlines front office operations to optimize patient flow.
- Acted as the clinic's liaison in all patient engagements.
- Streamlined office operations through efficient time edits, provider reimbursements, and supply orders.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Resolved billing issues with insurance companies or other third-party payers as needed.
- Ensured that the reception area was clean, organized, and well-stocked with necessary supplies.
- Created weekly schedules for front office staff members based on expected volume of visitors.
- Facilitated communication between physicians and other healthcare providers regarding patient care plans.
Medical Receptionist
Mountain View Regional Medical Center
07.2018 - 12.2021
- Greets and directs all patients within the practice.
- Collected patient demographic details and confirmed insurance information during each visit.
- Ensured adherence to Meaningful Use standards for electronic medical records.
- Uploaded essential patient information into EMR, including recent lab reports.
- Secured patient consent for releasing medical records in compliance with HIPAA.
- Arranged follow-up appointments promptly after patient visits.
- Evaluated patient schedules for upcoming office visits.
- Identifying and resolving minor patient billing complaints.
- Facilitates ordering, receiving, and stocking of office supplies.
- Ensured waiting room cleanliness consistently.
- Provides assistance to Medical Receptionists and Medical Secretaries as necessary.
Medical Receptionist
Dr. Guillermo Hernandez
08.2011 - 08.2018
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Vault Teller
one Source Federal Credit Union
05.2008 - 06.2010
- Maintained accurate records of all transactions.
- Resolved customer complaints promptly while providing a positive customer experience.
- Reconciled discrepancies between actual currency amounts received from customers versus expected amount based on transaction record.
- Issued cashier's checks and money orders in accordance with established procedures.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Provided excellent customer service by answering questions about banking services or products.
- Prepared reports on daily activities including transaction volumes, cash levels.
- Managed customer accounts including opening new accounts or updating existing ones as required.
Education
HIGH SCHOOL DIPLOMA -
MAYFIELD
05.2006
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ08-2027
Skills
- Scheduling
- Customer Service
- Healthcare Experience
- Communication Skills
- Electronic Medical Record
- Clinic Experience
- Data Entry
- Bilingual
- Attention to Detail
- Billing and Coding
- Clinical/ Medical assistant experience
- Prior authorization training
- Staff recruitment
- Performance management
References
References available upon request.
Education
other
Timeline
Area Practice Manager
Mountainview Regional Medical Center
10.2024 - Current
Interim Practice Manager
Mountain View Orthopedics
04.2024 - 07.2024
Practice Manager
Mountain View Rheumatology
11.2023 - 10.2024
Practice Manager
Mountain View Weight Loss & Wellness Center
12.2022 - 10.2024
Practice Manager
Mountain View General Surgery/Mountain View Digestive Health
08.2022 - 10.2024
Practice Manager
Mountain View ENT
08.2022 - 11.2022
Front Office Supervisor
Mountain View Children's Center
11.2021 - 08.2022
Medical Receptionist
Mountain View Regional Medical Center
07.2018 - 12.2021
Medical Receptionist
Dr. Guillermo Hernandez
08.2011 - 08.2018
Vault Teller
one Source Federal Credit Union
05.2008 - 06.2010
HIGH SCHOOL DIPLOMA -
MAYFIELD
Bachelor of Science - Health Administration
University of Phoenix