Marshallene Sanders
HCA CareNow Urgent Care
Mount Juliet,TN
16
years of professional experience
Results-driven Urgent Care Operations Leader with 13 years of management experience overseeing multiple clinics. Directly responsible for enhancing patient experience, staffing, leader development, and operational performance. Collaborates with healthcare providers and stakeholders to optimize care coordination and clinic effectiveness.
Work History
Area Practice Manager
7 Years 7 Months- Lead daily operations across seven urgent care clinics, supervising clinic managers and aligning local execution with HCA, PSG and Urgent Care Service Line goals.
- Set and communicate clinic goals; review performance, patient volume and barriers to growth with managers and providers; guide corrective action and operational improvements.
- Oversee adherence to clinical and operational standards, including training, patient safety, compliance, clinic readiness and follow-up on patient concerns.
- Monitor patient flow, Web Check-In and wait times across assigned sites; work with clinic teams to improve coordination, efficiency and the patient experience.
- Coach clinic leaders on staffing, scheduling, employee performance and service recovery; support recruiting, orientation, cross training and development of future leaders.
- Partner with physicians, advanced practice providers, hospital stakeholders and physician liaisons to strengthen referrals, continuity of care and urgent care service line growth.
- Support initiatives to improve staff engagement and retention, recognize performance and address individual or team deficiencies through feedback and follow-up training.
Center Manager
6 Years- Directed daily clinic operations, staffing and patient flow while meeting budget, staffing and patient satisfaction goals.
- Supervised and evaluated a team of more than eight employees; addressed performance concerns, coached staff and identified candidates for advancement.
- Reviewed daily efficiency, patient volume and expenses against budget; adjusted priorities and supported local marketing and occupational medicine growth opportunities.
- Maintained clinic standards through chart reviews, staff training, service recovery and oversight of operational policies and procedures.
Medical Office Manager
3 Months- Promoted from a clinical role to manage staff, budgets, patient service, and daily medical office operations; supported chart reviews and prior authorizations.
- Directed daily medical office operations, ensuring smooth patient flow, scheduling, and front-desk coordination.
- Supervised staff performance, coaching team members on service standards, coverage, and workflow expectations.
- Managed insurance verification, eligibility checks, and prior authorization processes for patient appointments.
Limited Medical Radiologic Technologist and Medical Assistant
1 Year 9 Months- Executed radiology procedures, point of care testing, and specimen processing.
- Performed diagnostic X-rays using proper positioning, exposure settings, and radiation safety protocols.
- Prepared patients for imaging by explaining procedures, verifying orders, and ensuring comfort.
- Maintained imaging equipment, completed quality checks, and reported technical issues promptly.
Education
Diploma - Limited Scope X-ray Technician
Skills
Multi-clinic Operations Management
Patient Satisfaction & Experience
Financial Performance & Budget Management
Operational Excellence
Strategic Planning & Market Growth
Provider & Hospital Partnerships
Team Development
Employee Engagement & Retention
Quality and Compliance
Timeline
Area Practice Manager
HCA CareNow Urgent Care
03.2019 - CurrentRead More
Center Manager
HCA CareNow Urgent Care
03.2013 - 03.2019Read More
Medical Office Manager
NeighborMD
01.2013 - 04.2013Read More
Limited Medical Radiologic Technologist and Medical Assistant
NeighborMD Urgent Care
04.2011 - 01.2013Read More
High Tech Institute
Diploma from Limited Scope X-ray Technician
Read More