Jessica Mendoza
Yucaipa,CA
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
11
11
years of professional experience
Work History
Merchandise Manager
Ulta Beauty
Redlands
06.2024 - Current
- Ensure that all merchandise is properly labeled according to company policy.
- Set constant direction for team to drive consistency of guest experience.
- Executed projects and promotional events to drive brand awareness and increase customer engagement.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
- Managed inventory levels to ensure product availability and minimize overstock.
- Placed prices and descriptive signage to enhance displays and promote items.
- Followed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Sales and Service Lead
Sephora
09.2023 - 06.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their overall performance.
- Assessed team member’s skillsets and assigned task accordingly for optimal efficiency.
- Organized special events such as brand events or training sessions for employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Beauty Advisor
Ulta Beauty
Redlands, CA
01.2023 - 09.2023
- Educating customers on proper makeup techniques and application while suggesting the best products for individual needs, including skin tone, skin type, beauty routine and age
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards
- Engaged in sales goals and inventory tracking
- Introducing customers to beauty services they may not know our store offers-Alongside our credit card and loyalty program
- Coached, developed and motivated team to achieve daily/weekly sales goals
- Experience with high-value customers and attending to upset guests
- Develop rapport to offer customers best-in-store experience whether it be with skincare, makeup or fragrance
- Monitoring compliance on a day to day basis to maintain a positive environment
- Maintained well-stocked and organized sales floor with latest merchandise to meet and exceed sales goals
- Increased sales by upselling and cross-selling to existing customers
- Received new inventory, replenished supplies and optimized displays
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
MAC Manager/Specialty Artist
Ulta Beauty
Moreno Valley, CA
10.2021 - 11.2022
- Cultivated frequent and consistent communication with artists to promote schedule alignment
- Customized styles, services and products to suit client needs and maintain customer satisfaction
- Educated clients on benefits of products with full consultation and cosmetic application
- Implemented merchandising displays and promotional products to meet marketing standards
- Assisted in daily store recovery and replenishment
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Delegated work to staff, setting priorities and goals
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Analyzed business performance data and forecasted business results for upper management
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Evaluated individual and team business performance and identified opportunities for improvement
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Assigned work and monitored performance of project personnel
- Reviewed completed work to verify consistency, quality and conformance
Assistant Manager
Amazing Lash Studio
Redlands, CA
12.2017 - 08.2021
- Meet incoming guests' with professional approach and provided friendly, knowledgeable assistance
- Process payments and updates accounts to reflect balance changes
- Answers and directs incoming calls using multi-line telephone system
- Implemented new recordkeeping and documenting systems to improve organization and traceability
- Handles fast-paced workplace and telephone customer inquiries to offer information and sell products
- Prepares guests' paperwork and accurately managed payments to keep records current
- Used downtime effectively to keep store clean and products stocked
- Collaborates with team to consistently exceed sales quotas and maximize customer satisfaction
Sephora Collection Ambassador
Sephora
Redlands, CA
03.2019 - 02.2020
- Trained Beauty Advisors on new and existing products
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client need
- Attended conferences and trainings to learn and take back education to Beauty Advisors to help build knowledge of both products and technique
- Greet and provide friendly, knowledgeable service to every client who enters the store
- Made recommendations of appropriate products to meet customers' individual needs
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
Senior Education Consultant
Sephora Inside JCPenney
Redlands/Riverside, CA
02.2014 - 02.2018
- Operated sales floor as well as cash handling
- Assigned tasks to associates to fit skill levels and maximize team performance
- Enhanced team member performance through use of strategic and tactical approaches, coaching and training
- Keeping products fully stocked and areas cleaned at all times due to high-volume environment
- Ability to prioritize and provide excellent customer service helping find needed products and introducing new offerings
- Took part in trainings and workshops, learning about upcoming product launches and new merchandise
- Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items
Student/Internship
South Hills
Corona, CA
07.2015 - 06.2016
- Lead services and events for production
- Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement
- Planned events, services, meetings and facilitated group activities for youth
- Coordinated projects to support needs and enhance team success
- Demonstrated effective leadership, by working with mentors and peers to establish program objectives and devise strategies to achieve outcome goals
Customer Service Specialist
JCPenney
Redlands, CA
08.2013 - 02.2014
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Trained new team members in cash register operation, stock procedures and customer service
- Helped customers update accounts, sign up for new services and take advantage of special offers
Education
South Hills Leadership School -
South Hills Leadership School
Corona05.2016
High School Diploma -
Redlands East Valley High School
Redlands06.2013
Skills
- Strong work ethic
- Communication
- Time management
- Critical thinking
- Team Leadership
- Strong organization and productivity skills
- Marketing understanding
- Problem-solving abilities
- Active listening
- Conflict management
Timeline
Merchandise Manager
Ulta Beauty
06.2024 - Current
Sales and Service Lead
Sephora
09.2023 - 06.2024
Beauty Advisor
Ulta Beauty
01.2023 - 09.2023
MAC Manager/Specialty Artist
Ulta Beauty
10.2021 - 11.2022
Sephora Collection Ambassador
Sephora
03.2019 - 02.2020
Assistant Manager
Amazing Lash Studio
12.2017 - 08.2021
Student/Internship
South Hills
07.2015 - 06.2016
Senior Education Consultant
Sephora Inside JCPenney
02.2014 - 02.2018
Customer Service Specialist
JCPenney
08.2013 - 02.2014
South Hills Leadership School -
South Hills Leadership School
High School Diploma -
Redlands East Valley High School