Joseph Mampe
Round Lake Beach,IL
Summary
Customer Service Manager with history of consistently meeting and exceeding sales targets. Reliable team player and strong communicator. Dedicated to fostering continuous top-quality service.
Overview
21
21
years of professional experience
Work History
Merchandise Manager
Stein Mart Inc.
Deerfield, IL
11.2018 - Current
- Developed merchandising strategy to efficiently move overstock.
- Promoted seasonal products and trends to ensure efficient movement of stock.
- Supervised team of up to 3 merchandising employees and monitored adherence to company standards.
Manager of Sales and Events
Kohl Children's Museum Of Greater Chicago Inc.
Glenview, IL
07.2011 - 05.2019
- Communicated value and position to sales team and developed tools to support selling process.
- Assisted with proactive client outreach initiatives through networking events and documented client correspondence in Altru CRM system.
- Developed and executed targeted relationship and account development strategy.
- Managed logistics operations to meet customer expectations and financial standards and policies.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
- Received incoming calls and messages and addressed or triaged phone requests.
Guest Services Manager
General Growth Properties
Northbrook, IL
05.2004 - 07.2011
- Ensured front desk standards by double-checking statistics, assisting customers and supervising employees.
- Assisted with check-ins and check-outs during high traffic seasons to ensure excellent customer service.
- Managed 5 staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
- Organized and distributed payroll for 5 staff members.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
High School Diploma -
Grayslake Commmunity High School
Grayslake, IL05.1983
Skills
- Promotional planning
- Retail display setup
- Inventory management
- Merchandising
- Product knowledge
- Strong work ethic
Timeline
Merchandise Manager
Stein Mart Inc.
11.2018 - Current
Manager of Sales and Events
Kohl Children's Museum Of Greater Chicago Inc.
07.2011 - 05.2019
Guest Services Manager
General Growth Properties
05.2004 - 07.2011
High School Diploma -
Grayslake Commmunity High School
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