Jessica Seijas
El Paso
Summary
Bilingual and results-driven professional with more than 5 years of experience spanning healthcare support, customer service, and operations management. Adept at patient care, clinical assistance, warehouse coordination, product listing, and client relations. Known for exceptional teamwork, precision, and efficiency in fast-paced settings while maintaining compassion and professionalism.
Overview
7
7
years of professional experience
Work History
Customer Service Lead / Warehouse Picker / Lister Photographer Packer
Rio Grande Auctions
El Paso, TX
04.2023 - 11.2025
- Supervised customer service operations, trained team members, and upheld client satisfaction.
- Coordinated high-volume order fulfillment and maintained accurate inventory control.
- Created detailed product listings and professional images to boost online sales.
- Balanced leadership duties with hands-on work across warehouse and customer service areas.
Medical Assistant
Pediatric Health Care
El Paso, TX
08.2021 - 04.2022
- Assisted physicians during exams, immunizations, and minor procedures for pediatric patients.
- Collected patient information and documented vitals in EHR systems accurately.
- Supported patient and family education on treatment plans and preventive care.
- Maintained infection-control compliance and supported emergency response readiness.
Externship Medical Assistant
Infectious Disease Center of El Paso
El Paso, TX
05.2021 - 07.2021
- Collected and processed patient specimens following strict CDC safety protocols.
- Recorded medical histories, assisted physicians during procedures, and maintained sterilized environments.
- Educated patients on disease prevention, isolation, and medication adherence.
Customer Service Representative (FPL Electric / AT&T)
GC Services
El Paso, TX
07.2018 - 08.2020
- Delivered high-quality support for billing, retention, and troubleshooting.
- De-escalated customer issues effectively, improving satisfaction and retention rates.
- Promoted new services and achieved performance goals in accuracy and empathy.
- Maintained compliance and documentation within CRM systems.
Education
CCMA / CPT Diploma - Medical Terminology, Anatomy & Physiology, Pharmacology, Office Procedures
Vista College
El Paso, TX06-2021
High School Diploma - undefined
Del Valle High School
El Paso, TX06-2018
Skills
- Patient Care and Clinical Support
- EHR Documentation and Infection Control
- Customer Service & Retention Excellence
- Order Fulfillment and Inventory Accuracy
- Team Training and Supervision
- Product Listing and Photography
- Time and Task Management
- Conflict Resolution & Communication
- CRM Systems & Data Entry
- Sales, Upselling, and Telemarketing
- Bilingual (English and Spanish)
Languages
English
Spanish
Timeline
Customer Service Lead / Warehouse Picker / Lister Photographer Packer
Rio Grande Auctions
04.2023 - 11.2025
Medical Assistant
Pediatric Health Care
08.2021 - 04.2022
Externship Medical Assistant
Infectious Disease Center of El Paso
05.2021 - 07.2021
Customer Service Representative (FPL Electric / AT&T)
GC Services
07.2018 - 08.2020
High School Diploma - undefined
Del Valle High School
CCMA / CPT Diploma - Medical Terminology, Anatomy & Physiology, Pharmacology, Office Procedures
Vista College