Jessica Mendoza Perez
Terrell,Texas
Summary
Safety-minded Entry-Level Ophthalmic Assistant delivering exceptional care and respect to all patients. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for a new position with a growing organization dedicated to quality patient service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optician
Americas Best Contacts And Eyeglasses
10.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Hospital Housekeeper
Texas Health Presbyterian Hospital
03.2022 - 08.2023
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Cashier
Freddy's Frozen Custard & Steakburgers
06.2021 - 08.2021
- Greeted customers entering the building and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Volunteer
Terrell ExCell Center
06.2019 - 08.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with caring for children.
- Used strong interpersonal communication skills to convey information to others.
Education
Ophthalmic Medical Assisting (Certificate) - Optometry And Ophthalmology Assisting
Tyler Junior College
Tyler, TX08.2024
High School Diploma -
Terrell High School
Terrell, TX05.2020
Skills
- OSHA Compliance
- HIPAA Compliance
- Visual acuity testing
- Phoropter Use
- Eye Drop Administration
- Team Collaboration
- Ophthalmic Terminology
- Cross-Contamination Prevention
- Safety Standards and Protocols
- Chart documentation
- Basic Mathematics
- Sanitation Procedures
Certification
- Certified Ophthalmic Scribe, Tyler Junior College - 2024
Languages
Spanish
Native or Bilingual
Timeline
Optician
Americas Best Contacts And Eyeglasses
10.2023 - Current
Hospital Housekeeper
Texas Health Presbyterian Hospital
03.2022 - 08.2023
Cashier
Freddy's Frozen Custard & Steakburgers
06.2021 - 08.2021
Volunteer
Terrell ExCell Center
06.2019 - 08.2019
Ophthalmic Medical Assisting (Certificate) - Optometry And Ophthalmology Assisting
Tyler Junior College
High School Diploma -
Terrell High School