Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Swanberg

McBain,MI

Summary

Dynamic and meticulous professional with a proven track record in both educational and manufacturing settings, including a pivotal role at Nemsca. Expert in classroom preparation and advanced welding techniques, demonstrating exceptional relationship-building abilities and a positive attitude. Achieved significant improvements in workplace safety and efficiency,
underscoring a commitment to excellence and teamwork.

Overview

12
12
years of professional experience

Work History

Optician

Riemer Eye Center
02.2025 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.

Teacher Aid

Nemsca
10.2023 - 06.2024
  • Maintained safety and security by overseeing students in recess
    environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.

Welder

Rec Boat Holding LLC
10.2016 - 06.2023
  • Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
  • Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
  • Maintained clean and organized work area to prevent workplace accidents.
  • Read and followed blueprints and weld diagrams.
  • Welded-SMAW, GMAW, TIG
  • Operate machinery to OSHA specifcations.

Welder

BP Manufacturing
12.2015 - 11.2016
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working, environment by consistently organizing tools and equipment, promoti119 workplace safety.
  • Demonstrated versatility in Various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.

Customer Service

McDonald's Crew Member
01.2013 - 11.2015
  • Provided exceptional customer service and consistently performed quality services.
  • Provided exceptional customer service, resolving concerns promptly and professionally.
  • Interacted with customers and employees to resolve customer service concerns.
  • Assisted customers by providing exceptional customer service and processing transactions.

Education

Associate of Applied Science - Metal Fabrication

Baker College
Cadillac, MI
01-2016

Skills

  • Effective communication
  • Positive attitude
  • OSHA Certified
  • Trustworthy
  • Communication
  • Detailed Oriented
  • Meticulous
  • Relationship building
  • Classroom preparation and maintenance
  • Organization
  • Dependable
  • Microsoft
  • Team Work
  • Complink Program
  • Insurance Claims

Timeline

Optician

Riemer Eye Center
02.2025 - Current

Teacher Aid

Nemsca
10.2023 - 06.2024

Welder

Rec Boat Holding LLC
10.2016 - 06.2023

Welder

BP Manufacturing
12.2015 - 11.2016

Customer Service

McDonald's Crew Member
01.2013 - 11.2015

Associate of Applied Science - Metal Fabrication

Baker College

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