JESSICA MERCADO
Cicero,IL
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
18
18
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
MACNEAL/LOYOLA
03.2018 - Current
- Responsible for administrative role to coordinate & facilitate patient care.
- Schedule appointments, answer phones, first point of contact for patients.
- Support medical record maintenance/updates.
- Handle medical billing, fill out insurance forms, arrange for laboratory or other diagnostic services.
- Handle financial records, Provides customer service to patients, families & members of the healthcare team.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
SCANNER II MEDICAL RECORDS
MACNEAL
01.2014 - 01.2015
- Customer service answering phones
- Picking up patient’s charts from the units, scanning patient documents, auditing patient charts.
- Gathered, sorted and scanned documents to enter into computer system.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
PATIENT SERVICE REP, CLEARING CLINIC OFFSITE
MACNEAL
01.2013 - 01.2014
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Balanced deposits and credit card payments each day.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
ADMINISTRATIVE ASSISTANT
SECURITY DEPARTMENT MACNEAL
01.2007 - 01.2012
- Balanced end of the month accruals within the department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Associate of Science - Health Information Technology
DeVry University
Chicago, IL05-2021
Bachelor of Science - Health Care Management
DeVry University
Chicago, IL05-2026
Skills
- Customer service
- Epic, OneSource, Ez-Net
- HIPAA compliance
- Insurance verification
- Medical terminology
- Electronic health records
- Phone etiquette
- Attention to detail
- Data entry
- Payment collection
- Fluent in Spinsih
- Medical insurance
Timeline
PATIENT SERVICE REPRESENTATIVE
MACNEAL/LOYOLA
03.2018 - Current
SCANNER II MEDICAL RECORDS
MACNEAL
01.2014 - 01.2015
PATIENT SERVICE REP, CLEARING CLINIC OFFSITE
MACNEAL
01.2013 - 01.2014
ADMINISTRATIVE ASSISTANT
SECURITY DEPARTMENT MACNEAL
01.2007 - 01.2012
Associate of Science - Health Information Technology
DeVry University
Bachelor of Science - Health Care Management
DeVry University
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