Jessica Messer
Middletown,MD
Summary
Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.
Overview
24
24
years of professional experience
Work History
Senior Director of Day and Employment
The Arc of Washington County
Hagerstown, MD
01.2022 - Current
- Provided leadership and oversight to 5 meaningful day and employment programs
- Provided regular direction, support and technical assistance to a professional team who is responsible for effective and efficient daily program operations
- Ensured operations and programs followed all applicable laws, regulations and accreditation requirements, taking corrective action as needed
- Lead the development and implementation for the Quality Assurance Plan
- Develop and implement annual plans and goals based on customer requirements and business strategy and monitor the same to ensure targeted outcomes are achieved
- Develops, implements and manages annual budget, taking corrective action as needed, to ensure fiscal viability
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
Division Director
Chimes Inc
Fairfax, Virginia
01.2020 - 01.2022
- Provided leadership and promote a shared vision for the pursuit of quality, excellence and innovation
- Provided regular direction, support and technical assistance to a professional team who is responsible for effective and efficient daily program operations
- Ensured operations and programs followed all applicable laws, regulations and accreditation requirements, taking corrective action as needed
- Lead the development and implementation for the Quality Assurance Plan
- Develop and implement annual plans and goals based on customer requirements and business strategy and monitor the same to ensure targeted outcomes are achieved
- Develops, implements and manages annual budget, taking corrective action as needed, to ensure fiscal viability
- Mentored junior staff members, fostering professional growth and building a strong talent pipeline for future leadership positions in the division.
- Trained staff and provided successful techniques to improve overall service to customers.
Director of Programs
Sunflower Bakery
Gaithersburg, Maryland
01.2018 - 01.2020
- Managed clinical, fiscal and administrative oversight for the employment training programs
- Outreach to schools and programs to recruit new students
- Outreach to employers for employment of students when they complete training program
- Initiated and directed the implementation of policy and procedures
- Writing of employment training programs for marketing purposes
Family Services/Outreach Coordinator
Melmark New England
Andover, Massachusetts
01.2017 - 01.2018
- Managed clinical, fiscal and administrative oversight for the homebased consultation services and after-school program at Melmark New England
- Development of clinical intervention protocols of individuals and families within contracted home based programs
- Managed hiring, training, scheduling and supervision of home based staff and will supervise the after-school program activities and scheduling
- Initiated and directed the implementation of policy and procedures
- Oversight of the contract procurement and delivery of specified, agreed upon services in the contract arrangements
- Reviewed and monitored progress on programs
- Managed credentialing and approvals through insurance companies
- Provided in home ABA services to children
Operations Supervisor
Change HealthCare
Augusta, Maine
01.2014 - 01.2016
- Managed effectively, motivated, and trained employees from an off-site location
- Participated with management in setting and communicating goals, objectives, and standards for these employees
- Managed human resource related concerns and ensured compliance by providing a single point of contact
- Performance issues or opportunities were collaboratively analyzed and evaluated developing solutions precisely appropriate for the situation
- Approved directly and exercised final authority with regard to offering employment to qualified prospects
- Established proactively and conducted ongoing development and implementation of training to enhance workforce effectiveness and ensure that established procedures, systems, and programs were effective and compatible
- Initiated and directed the implementation of a policy and procedures manual and conducted training on its usage
- Immediate access to information and learning resulted in significantly improving job performance and employee satisfaction
- Created a business environment that encouraged effective communication with employees and management
- Researched, wrote, and distributed best practices to standardize office procedures in field offices
- Procedures streamlined office production and increased staff efficiency
- Designed independently and implemented successful new programs that increased company profit
- Conducted needs assessments to determine training requirements, individual skill gaps, target groups, and for the purpose of evaluating and measuring programs and team members
- Devised a streamlined, cost-effective approach to interactive training, which managed the expectations and demands of our high performing workforce in a wide range of geographical locations
- Scheduled and facilitated regular team meetings
Administrator
LEAP
Farmington, Maine
01.2001 - 01.2014
- Improved the success of the three programs by providing administrative support to staff employees
- Coordinated services with other agencies to provide continuity of services for adults with developmental disabilities
- Coordinated and directed monthly meetings updating programs on new regulations, and procedural changes to ensure all regulations were properly implemented
- Established training program for entry-level employees, resulting in lower employee turnover
- Coordinated and managed multiple projects, consistently meeting aggressive deadlines and budgets
- Created and managed budgets and staffing patterns resulting in an increase in profit
- Assisted with fundraising events
- Collaborated with outside professionals to develop and implement successful behavioral modification programs
- Facilitated meetings to ensure coordination of care for 10 individuals
- Implemented policies daily to ensure compliance with all State and Federal regulations
Education
Master of Science - Non-Profit Leadership
New England College
Henniker, NH06.2014
Associate of Arts - Psychology
University of Maine Farmington
Farmington, ME12.1998
Skills
- Collaborative leadership
- Team management
- Policy development
- Organizational development
- Stakeholder relations
- Strategic planning
- Rules and regulations
- Government relations
Timeline
Senior Director of Day and Employment
The Arc of Washington County
01.2022 - Current
Division Director
Chimes Inc
01.2020 - 01.2022
Director of Programs
Sunflower Bakery
01.2018 - 01.2020
Family Services/Outreach Coordinator
Melmark New England
01.2017 - 01.2018
Operations Supervisor
Change HealthCare
01.2014 - 01.2016
Administrator
LEAP
01.2001 - 01.2014
Master of Science - Non-Profit Leadership
New England College
Associate of Arts - Psychology
University of Maine Farmington
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