Jessica Metzler
Boca Raton
Summary
Experienced professional with a strong commitment to excellence and a proven track record of achieving results. Ready to take on the role of Office Manager. Highly adept at collaborating with teams and quickly adapting to evolving needs. Known for being dependable and reliable in all aspects of administrative management, scheduling, budgeting, and staff coordination. Recognized for exceptional communication skills, effective problem-solving abilities, and outstanding organizational capabilities.
Overview
8
8
years of professional experience
Work History
Office Manager
Venus Med Spa
08.2017 - 03.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated appointment scheduling for clients across multiple providers
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Attended professional development sessions for continued education
- Designed promotional materials to increase client retention
- Managed staff scheduling
- Created social media content
Real Estate Marketing Manager
State Street Properties Chicago LLC
09.2017 - Current
- Generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Reduced overdue payments by proactively following up with clients on outstanding invoices.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office Assistant
Law Office of Kelley Joseph
10.2019 - 12.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Monitored outstanding invoices and performed collections duties.
Intern
Senator Rader's office
08.2017 - 04.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a governmental office, applying learned concepts directly into relevant work situations.
- Attended constituent meetings and enhanced services through proactive communication and timely response to inquiries.
Education
Bachelor's Degree - Psychology
Florida Atlantic University
Boca Raton, Florida08-2020
Skills
- Customer service
- Office management
- Organizational skills
- Billing
Academic Awards Achievements
- Student, Florida Atlantic University Honors Program, 2017, 2018, 2019, 2020
- Member, Undergraduate Law Journal, Florida Atlantic University, 2019
- Member, Diplomacy Program, Florida Atlantic University, 2017, 2018, 2019
- Delegate, National Model United Nations, 2017, 2018, 2019
- Recipient, Outstanding Delegation Award, National Model United Nations, 2017, 2018, 2019
- Recipient, Peace Justice Human Rights Diplomacy Scholarship, Florida Atlantic University, 2017, 2018, 2019
- Recipient, Bright Futures Scholarship, 2017, 2018, 2019, 2020
Timeline
Office Assistant
Law Office of Kelley Joseph
10.2019 - 12.2019
Real Estate Marketing Manager
State Street Properties Chicago LLC
09.2017 - Current
Office Manager
Venus Med Spa
08.2017 - 03.2025
Intern
Senator Rader's office
08.2017 - 04.2018
Bachelor's Degree - Psychology
Florida Atlantic University
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