Jessica Meza Garcia
Texas
Summary
Dynamic professional and extensive experience in customer service excelling in dispute resolution. Proven ability to manage complex inquiries and enhance team performance. Skilled in transaction processing and authentication, consistently delivering exceptional results in high-pressure environments. Strong communicator with a commitment to operational excellence.
Overview
7
7
years of professional experience
Work History
Member Services Lead Rep IIl
Jack Henry Financial Services
Houston
07.2023 - Current
- Provide assistance with debit issues
- Contribute to the team's overall performance by meeting daily targeted adherence
- Efficiently manage member inquiries, ensuring precise account transaction reviews.
- Authenticate every caller through strict and secure credit union protocol
- De-escalate escalation calls as a senior member services rep lll
- Fill out transaction disputes
- Placing stop payments on ACH checks
- Order new debit cards for members
Lead Operator/Supervisor for Emergency roadside services
HGS USA/AvisBudget
Peoria
08.2021 - 03.2023
- Secured tow trucks and replacement vehicles for customers, reducing downtime
- Facilitated partnerships with rental companies and airports for efficient customer service
- Addressed vehicle issues swiftly, showcasing strong problem-solving abilities
- Handled emergency calls under high-stress conditions, guaranteeing immediate resolutions
- Mentored trainee classes and provided guidance and assistance to other agents
Medical Receptionist/Medical Assistant
The NeuroLife Consortium
The Woodlands
06.2018 - 06.2021
- Utilized EMR system for effective patient data management
- Oversaw patient scheduling, optimizing clinic workflow
- Ensured seamless insurance and payment processing
- Scheduled diagnostic procedures, contributing to patient care
- Served as a key member of the NeuroLife Consortium, driving clinic operations
- Handled co-pays and deductible payments
- Retrieved medical records for up to date patient care
- Kept patient files organized
Education
Certification - Medical Assistant
Texas School of Business-North Campus
Houston, TX01.2002
Skills
- Phlebotomy
- Customer service
- Data entry
- Microsoft Office
- Medical scheduling
- Typing
- Front desk
- Organizational skills
- Chat support
- Transaction processing
- Dispute resolution
- Emergency response
- Mentoring trainees
- Call handling
- Debit issue resolution
- Transaction dispute management
- Account review
- Caller authentication
Timeline
Member Services Lead Rep IIl
Jack Henry Financial Services
07.2023 - Current
Lead Operator/Supervisor for Emergency roadside services
HGS USA/AvisBudget
08.2021 - 03.2023
Medical Receptionist/Medical Assistant
The NeuroLife Consortium
06.2018 - 06.2021
Certification - Medical Assistant
Texas School of Business-North Campus