Jessica Mickle
Foley
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Buc-ee's
12.2020 - 09.2024
- Increased overall efficiency by implementing standardized operating procedures for all food production tasks in the kitchen area.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw training of more than 120 team members.
- Observed staff confirm safety and quality standards.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Fostered culture of excellence and accountability by conducting regular performance reviews and providing constructive feedback.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
- Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
Banquet Captain
Marriot Hotel
12.2004 - 11.2022
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
Education
Virginia College - Birmingham
Birmingham, AL03-2004
Skills
- Team leadership
- Customer service
- Time management
- Staff training and development
- Team motivation
- Operations management
Star Associate of Year 2005 &2012
Banquet Captain Associate of the Year
Timeline
Assistant Manager
Buc-ee's
12.2020 - 09.2024
Banquet Captain
Marriot Hotel
12.2004 - 11.2022
Virginia College - Birmingham