Jessica Miller
Greenville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
Family Health Services
Greenville, OH
11.2016 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Certified Pharmacy Technician
Kroger Pharmacy
Greenville, OH
08.2012 - 10.2016
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
Education
Certificate of Completion - Pharmacy Technician
Ivy Tech Community College
Richmond, IN05.2012
High School Diploma -
National Trail High School
New Paris, OH05.2005
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Team Collaboration
- Patient confidentiality
- Answering customer questions
Timeline
Certified Pharmacy Technician
Family Health Services
11.2016 - 05.2024
Certified Pharmacy Technician
Kroger Pharmacy
08.2012 - 10.2016
Certificate of Completion - Pharmacy Technician
Ivy Tech Community College
High School Diploma -
National Trail High School