Jessica Miller
Niles
Summary
Dynamic customer service professional with a proven track record at Twixwood Nursery, excelling in customer relations and cash handling. Recognized for surpassing sales targets through effective product recommendations and fostering strong client relationships. Committed to delivering exceptional service with integrity and a focus on enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Cashier
Walters Demmick
Niles, MI
09.2025 - Current
- Executed accurate processing of customer transactions to enhance checkout efficiency.
- Streamlined cash register area organization to optimize operational efficiency.
- Facilitated customer support by addressing product inquiries and delivering exceptional service.
- Facilitated collaboration among team members to enhance daily operations and optimize workflows.
- Executed cash management tasks, ensuring accurate balancing of cash drawers at shift completion.
- Facilitated training sessions for new staff on register operations and customer service standards.
- Addressed customer complaints with efficiency, enhancing overall shopping experiences.
- Welcomed customers upon store entry and addressed inquiries with urgency.
- Greeted customers and identified their needs to enhance service experience.
- Adapted to flexible scheduling and additional shifts to ensure operational efficiency.
- Managed cash register operations for cash, check, and credit card transactions with high accuracy.
- Cultivated strong customer relationships to drive repeat business.
- Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Managed restocking and organization of merchandise in front lanes to enhance customer shopping experience.
- Facilitated customer returns, refunds, and resolution of transaction issues.
- Facilitated customer inquiries and delivered exceptional service to enhance overall shopping experience.
Customer Sales Representative
Twixwood Nursery
Berrien Springs, MI
01.2025 - 09.2025
- Guided customers in selecting appropriate plants and gardening supplies tailored to specific needs.
- Delivered expert product knowledge and tailored recommendations to elevate customer satisfaction and drive sales.
- Executed accurate processing of customer transactions utilizing point-of-sale systems.
- Streamlined organization of displays and inventory levels to enhance shopping experience.
- Addressed customer inquiries and concerns promptly to enhance satisfaction and loyalty.
- Spearheaded collaboration with team members to execute promotional events and seasonal sales strategies.
- Instructed customers on plant care and maintenance techniques to promote gardening success.
- Facilitated training sessions for new staff on customer service protocols and store operations to ensure consistent performance.
- Cultivated robust client relationships through dedicated service, fostering repeat business and referrals.
- Highlighted product specifications to align with customer requirements.
- Articulated product highlights and benefits to influence purchasing decisions.
- Acknowledged as a leading contributor within sales team for consistently surpassing monthly targets.
- Guided customers through promotional options, sales policies, and methods to achieve optimal results from company offerings.
- Elevated customer experience through tailored recommendations aligned with individual preferences and needs.
- Facilitated daily customer interactions with a focus on satisfaction and positive engagement.
- Maximized revenue by upselling additional products and services during customer interactions.
- Oversaw verification of delivery schedules and processes to ensure timely operations.
- Oversaw high-volume inbound and outbound call operations in a dynamic office environment.
- Managed and coordinated large-scale wholesale plant orders exceeding hundreds of thousands of dollars.
- Collaborated with major nursery clients, including Mulhall's and Heritage West, to ensure accurate and timely order fulfillment.
- Oversaw maintenance of detailed order records, invoices, and customer accounts.
- Delivered exceptional customer service by managing complex orders and addressing time-sensitive requests.
- Facilitated collaboration among sales, shipping, and production teams to optimize operational efficiency.
Cashier
Walter’s Demmick
Cashier
08.2024 - 04.2025
- Maintained cleanliness and customer service standards to foster a welcoming store environment. Supported team members in enhancing store presentation and engaging with customers. Processed cash transactions and resolved customer concerns efficiently.
- Delivered exceptional customer service in a dynamic retail environment.
- Operated cash register to process cash and card transactions efficiently. Assisted customers with payment inquiries and transaction issues. Maintained accurate cash drawer balance throughout shifts.
- Ensured cleanliness, organization, and welcoming atmosphere of store environment in accordance with company standards.
- Managed shelf stocking, inventory rotation, and maintenance of organized merchandise displays.
- Facilitated customer transactions and addressed product inquiries to enhance shopping experience.
- Exhibited reliability, strong work ethic, and dedication to enhancing customer experience.
Owner-Operator
Gotcha’ Towing and Auto
Galien, MI
04.2015 - 01.2023
- Assisted customers with towing and auto service requests from 2015 to 2023. Supported team members in daily tasks to promote smooth service operations. Maintained equipment and vehicles to meet safety regulations.
- Directed operations of full-service towing and automotive business, ensuring efficient service delivery.
- Directed daily operations, encompassing dispatch scheduling and customer relations management.
- Enforced compliance with DOT regulations and safety standards through comprehensive oversight measures.
- Oversaw comprehensive inventory control processes for automotive parts, equipment, and supplies.
- Oversaw bookkeeping, invoicing, and vendor management operations.
- Provided outstanding customer service in high-pressure roadside assistance situations.
- Directed equipment maintenance operations to guarantee fleet readiness and enhance operational performance.
- Mitigated operational challenges stemming from COVID-19 pandemic disruptions.
- Orchestrated comprehensive business preparation and successfully executed sales facilitation in 2023.
Education
Bachelor of Science - Business Management
Lake Michigan College
Benton Harbor, MI05.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Staff training
- Product recommendations
Timeline
Cashier
Walters Demmick
09.2025 - Current
Customer Sales Representative
Twixwood Nursery
01.2025 - 09.2025
Cashier
Walter’s Demmick
08.2024 - 04.2025
Owner-Operator
Gotcha’ Towing and Auto
04.2015 - 01.2023
Bachelor of Science - Business Management
Lake Michigan College