Jessica Milot
St Louis,MO
Summary
Dynamic Operations Manager with a proven track record at Hiway Florist, excelling in operational efficiency and team leadership. Skilled in problem-solving and staff training, I empowered employees to enhance performance outcomes and streamlined processes, achieving timely delivery of goods. Committed to continuous improvement and exceptional customer service.
Overview
23
23
years of professional experience
Work History
Operations Manager
Hiway Florist
06.2007 - Current
- Assisted in daily operations to ensure efficient workflow and productivity.
- Learned and utilized various operational tools for inventory management.
- Adapted quickly to changing priorities and tasks in fast-paced environment.
- Observed and contributed to process improvements for enhanced efficiency.
- Provided support in scheduling and coordinating staff for operational tasks.
- Collaborated with team members to achieve operational goals and objectives.
- Engaged in training sessions to develop skills relevant to operations management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Call Center Representative
First Community Credit Union
01.2003 - 11.2007
- Managed high-volume inbound calls while ensuring exceptional customer service and satisfaction.
- Resolved complex customer inquiries through effective problem-solving and communication skills.
- Collaborated with team members to streamline processes and enhance operational efficiency.
- Trained new representatives on call handling procedures and company policies.
- Implemented best practices that reduced call handling times while maintaining quality of support provided.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
No Degree - Massage Therapy
Healing Arts School of Massage Therapy
Saint Louis MoGED - General
Mehlville Senior High School
St Louis, MO05.1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Management
- Operations oversight
- Employee motivation
- Customer relationship management
- Client relationships
- Performance management
- Client relations
- Continuous improvements
- Delegation
- Invoice processing
- Unsurpassed work ethic
- Data management
- Purchasing and procurement
- Forecasting and scheduling
- Customer relations specialist
Timeline
Operations Manager
Hiway Florist
06.2007 - Current
Call Center Representative
First Community Credit Union
01.2003 - 11.2007
No Degree - Massage Therapy
Healing Arts School of Massage Therapy
GED - General
Mehlville Senior High School