Jessica Minllety
Melbourne,FL
Summary
Results-driven professional with a strong background in operations management and customer service. Known for exceptional decision-making and time management skills, contributing to improved workflows and enhanced client experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
T Mobile
11.2023 - 02.2025
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Organized merchandise displays to promote sales and optimize store layout.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Maintained cleanliness and organization of sales floor to create inviting atmosphere.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
Sugaring Nyc
02.2021 - 07.2023
- Managed daily operations to ensure smooth workflow and efficiency.
- Conducted performance evaluations, providing constructive feedback to enhance team performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Front Desk Receptionist
Game Day Men's Health
10.2019 - 12.2020
- Managed front desk operations, ensuring efficient patient check-in and scheduling processes.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Streamlined administrative workflows, improving office efficiency and reducing wait times for patients.
- Collaborated with healthcare providers to facilitate effective communication regarding patient needs and concerns.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized and maintained files and records to ensure up-to-date documentation.
Front Desk Coordinator /Coffee Barista
Salon Acote
11.2016 - 08.2019
- Maintained accurate client records using salon management software, improving data accessibility.
- Supported marketing initiatives by promoting salon services through social media channels.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Server/Event Host
Hilton
06.2015 - 09.2017
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu recommendations, enhancing guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
- Handled cash transactions efficiently, ensuring accuracy in billing and payments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Front Desk Assistant
Garden Auto Sales
06.2011 - 04.2015
- Processed incoming mail and packages, distributing items promptly to relevant team members.
- Responded to inquiries with accuracy, enhancing overall client satisfaction and support experience.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Education
BBA - Marketing
Eastern Florida State College
Palm Bay, FL01-2027
Associate of Arts - Communications
Bunker Hill Community College
Charlestown, MA01-2017
Skills
- Team leadership
- Decision-making
- Time management
- Customer service
- Documentation and reporting
- Operations management
- Project management
- Policy implementation
- Computer skills
- Problem resolution
- Multitasking
- Managing operations and efficiency
Certification
- Project Management, Google Certification .
- First Aid Certified – American Red Cross, Expires June 2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Sales Associate
T Mobile
11.2023 - 02.2025
Manager
Sugaring Nyc
02.2021 - 07.2023
Front Desk Receptionist
Game Day Men's Health
10.2019 - 12.2020
Front Desk Coordinator /Coffee Barista
Salon Acote
11.2016 - 08.2019
Server/Event Host
Hilton
06.2015 - 09.2017
Front Desk Assistant
Garden Auto Sales
06.2011 - 04.2015
BBA - Marketing
Eastern Florida State College
Associate of Arts - Communications
Bunker Hill Community College