Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jessica Mize

Summary

Dynamic professional with a proven track record in enhancing customer loyalty at Kraft Nissan through exceptional service and conflict resolution. Leveraged strong work ethic and team leadership skills to exceed sales targets at Dale Jr. Chevy, fostering significant business growth. Expert in time management and guest engagement, consistently achieving and surpassing company goals.

Knowledgeable and dedicated customer service professional with extensive experience in Auto industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Kraft Nissan
11.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Assessed customer needs and developed solutions to meet needs.

Business Development Representative

Kia of Tallahassee
01.2017 - 09.2017
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Developed business pipeline using cold and warm techniques.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.

Business Development Representative

Legacy Toyota
11.2015 - 07.2016
  • Developed, maintained and utilized diverse client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Stayed current on company offerings and industry trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Business Development Representative

Tallahassee Ford
12.2014 - 11.2015
  • Engaged with customers to build business relationships.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Business Development Manager

Dale Jr. Chevy
11.2012 - 12.2014
  • Mentored junior team members to develop their skills and capabilities in driving business growth successfully.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

GED -

Amos P. Godby High School
1717 W Tharpe St, Tallahassee, FL 32304
05-2003

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Professional
  • Guest engagement
  • Team leadership
  • Time management
  • Shift scheduling

Timeline

Customer Service Representative

Kraft Nissan
11.2017 - Current

Business Development Representative

Kia of Tallahassee
01.2017 - 09.2017

Business Development Representative

Legacy Toyota
11.2015 - 07.2016

Business Development Representative

Tallahassee Ford
12.2014 - 11.2015

Business Development Manager

Dale Jr. Chevy
11.2012 - 12.2014

GED -

Amos P. Godby High School
Jessica Mize