JESSICA MONTGOMERY
Brooklyn,USA
Overview
8
8
years of professional experience
Work History
Client Advisor
Louis Vuitton Americas, Saks Fifth Avenue
05.2022 - Current
- Developing strong connections with clients through active listening discovering, and empathetic understanding of their concerns and product needs.
- Proactively managing relationships with Consignment and VIC client's and upholding service expectations.
- Supporting management in hosting Daily Moment meetings, and team selling competitions around new launch items.
- Strengthening client relationships through regular communication and proactive follow-up on inquiries.
- Assisting in training new team members, sharing best practices and expertise in a Client Advisor role.
- Achieving average monthly sales targets by maintaining effective client connections that foster into lasting client relationships with return and walk in clients.
- Demonstrate adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Utilize advanced problem-solving skills to address unique client challenges, and promptly identifying appropriate solutions
Sales Associate
CB2
09.2021 - 04.2022
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced store revenue by exceeding personal sales targets through effective customer engagement and product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Front Desk Receptionist
Syracuse University, College of Engineering
08.2019 - 08.2021
- Delivered outstanding first impressions by warmly greeting visitors upon arrival while engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Administrative Resident Director
Syracuse University, Office of Resident Life
11.2018 - 08.2019
- Improved team collaboration, utilizing project management tools for smooth communication and task tracking.
- Expanded department's events, social media presence and marketing collateral.
- Boosted department efficiency by conducting regular reviews of policies and procedures, identifying areas for improvement.
- Organized various events and meetings by coordinating schedules, booking venues, preparing materials, and communicating with attendees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated residential regulations.
Administrative Assistant
Florida State University, College of Business
10.2017 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Fostered professional relationships with department Deans, Chairs, Staff, and Students.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Reduced costs with effective vendor negotiation and contract management for department events,
- Delivered excellent customer service through prompt responses to student inquiries, addressing concerns effectively, while building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital department information.
- Curated and organized department events to enhance team cohesion, coordinating logistics and catering for over 100 participants.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Education
Professional Studies Diploma - Opera Performance
The New School, Mannes School of Music
New York, NY05-2023
Master of Arts - Voice Performance And Voice Pedagogy
Syracuse University Setnor School of Music
Syracuse, NY07-2022
Bachelor of Arts - Liberal Arts
Florida State University, College of Music
Tallahassee, FL04-2016
Skills
- Relationship management
- Professionalism and etiquette
- Attention to detail
- Problem solving
Affiliations
- LEAD: LVMH Employees of African Descent
- Sigma Alpha Iota International Music Fraternity
Timeline
Client Advisor
Louis Vuitton Americas, Saks Fifth Avenue
05.2022 - Current
Sales Associate
CB2
09.2021 - 04.2022
Front Desk Receptionist
Syracuse University, College of Engineering
08.2019 - 08.2021
Administrative Resident Director
Syracuse University, Office of Resident Life
11.2018 - 08.2019
Administrative Assistant
Florida State University, College of Business
10.2017 - 06.2018
Professional Studies Diploma - Opera Performance
The New School, Mannes School of Music
Master of Arts - Voice Performance And Voice Pedagogy
Syracuse University Setnor School of Music
Bachelor of Arts - Liberal Arts
Florida State University, College of Music
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