Jessica Moore
Statesboro,GA
Overview
7
7
years of professional experience
Work History
Assistant Manager
Chicken Salad Chick
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Full Time Assistant Manager
RUE21
05.2023 - 05.2024
- Provided excellent customer service by addressing inquiries and concerns efficiently and effectively
- Implemented daily operation procedures to help maintain organization, order, and cleanliness overall
- Processed all POS system transactions as well as online orders accurately and efficiently
- Managed opening and closing procedures
- Utilized Microsoft Outlook and Reflexis for scheduling and employee communications
Assistant Head Cashier
Agri Supply Company
09.2020 - 05.2023
- Managed all procedures regarding cash handling including but not limited to opening and closing drawers, safe counts, verifying cash payments exceeding $10,000, and Manually processing checks
- Demonstrated attention to detail when filing and completing Trailer/Equipment Titles
- Managed organization of shipping and receiving department documents
- Served as Secretary on the Agri Supply Co
- Safety Committee
- Utilized Microsoft Excel to manage Cash Office procedures as well as create employee schedules
- Filled in for shipping clerk as needed to ensure seamless store operations
- Participated in inventory management for the store
- Cross-trained in various department roles to provide comprehensive coverage including trained new staff on POS systems, Customer service protocols, and shipping and receiving procedures
Cashier
Strickland's Pharmacy
08.2018 - 05.2020
- Assisted clients in store as well as virtually to place orders or answer questions
- Delivered medications directly to clients homes
- Created displays for the gift/boutique shop to increase product visibility and sales
- Maintained well-stocked cashier lanes and store shelves to enhance customers' shopping experience
- Trained new team members in cashier operations, stock procedures and customer service standards
Education
Bachelors - Business Administration Management
Georgia Southern University
Statesboro, GA07-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
Timeline
Assistant Manager
Chicken Salad Chick
10.2024 - Current
Full Time Assistant Manager
RUE21
05.2023 - 05.2024
Assistant Head Cashier
Agri Supply Company
09.2020 - 05.2023
Cashier
Strickland's Pharmacy
08.2018 - 05.2020
Bachelors - Business Administration Management
Georgia Southern University
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