Catering Manager,Bartender, Certified trainerr
Firebirds Wood Fired Grill
Winston-Salem, North Carolina
03.2011 - 02.2016
- Coordinated catering events from planning to execution, ensuring client satisfaction.
- Managed bar operations ensuring smooth service during peak hours.
- Trained and mentored junior bartenders in cocktail preparation and customer service.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Trained new servers on menu knowledge and service standards.
- Provided exceptional service to high volume of daily customers.