Jessica Morales

• Supervised multiple projects from project start through delivery by prioritizing needs.
• Created job files for each project and maintained data in each file.
• Maintained spreadsheets with projects and status.
• Maintained documentation of all projects, facilitating efficient audits and future reference.
• Maintained multiple calendars.
• Submitted for product warranty's.
• Coordinated services with outside vendors for State required testing.
• Submitted for County, City and State permits applications and final inspections.

• Coordinated resident move-ins, ensuring seamless transitions and satisfaction with services provided.
• Managed communication between residents, families, and staff to facilitate timely onboarding processes.
• Coordinated facility readiness prior to resident arrivals.
• Collaborated with sales team on marketing opportunities.
• Lead to scheduled tours.
• Sales
• Community Outreach
• Created and maintained partnerships.
• Maintained sales calls.
• Managed Events
• Prepared Marketing Collateral
• Sent Emails and Mailings
• Researched Competitors
• Prepared Competitive Analysis and Weekly Sales Reports.
• Created relationships with clients focusing on delivery of customer service and their experience.
• Always willing to be a team player and worked in various departments to assist where needed; Front Desk, Dining Services, Memory Care, Activities and Resident Outings.

First point of contact for visitors, doctors and vendors.

• Employee Onboarding.
• Overseen office inventory.
• Filed Workers Compensation Claims and Incident Reports.
• Completed I-9 Verification.
• Maintained Files.
• Mailed Invoices.
• Prepared Long-term Care Documents.
• Managed Accounts Receivables and Bank Deposits.

• Office Manager Support
• Scheduled services according to technicians routes.
• Collaborated on new processes and procedures.
• Coordinated Projects.
• Created and updated customer accounts with interactions, payments and personal information.
• Processed credit card and automated clearing house (ACH) payments.
• Printed payment report daily.
• Prepared and mailed invoices to customers.
• Set daily and future tasks for self and team members.
• Performed general office duties, including copying,scanning and answering multi-line phones.
• Prepared bank deposit.

• Tracked and Maintained Accounts Receivable Reports.
• Answered Billing Questions and Processed Payments.
• Maintained resolved accounts with fewer days past due.
• Provided clerical support to company employee.
• Submitted Monthly Chemical Use Reports to County.
• Created Visio Drawings.
• Scheduled appointments.

• Supervised multiple projects from project start through delivery by prioritizing needs.
• Created job files for each project and maintained data in each file.
• Maintained spreadsheets with projects and status.
• Maintained documentation of all projects, facilitating efficient audits and future reference.
• Maintained multiple calendars.
• Submitted for product warranty's.
• Coordinated services with outside vendors for State required testing.
• Submitted for County, City and State permits applications and final inspections.