Jessica Moran
Cornerstone BBQ
Yucaipa,CA
9
years of professional experience
Leading by example F&B Operations Management with 19+ years of leadership experience in high-volume hospitality operations. Expertise in training development, process optimization, inventory control, and team leadership. Proven ability to increase sales, reduce costs, and elevate customer satisfaction through innovative strategies and collaborative leadership.
Work History
Management Consultant
11 Months- Assessed restaurant operations and identified process gaps across service, kitchen, and inventory workflows.
- Developed operational recommendations to improve labor efficiency, throughput, and guest experience.
- Streamlined staff training materials to reinforce standards, service consistency, and daily execution.
- Analyzed menu performance and advised on pricing, portioning, and product mix improvements.
Promoted to F&B Assistant Management Operations – Food Court, Big Mo & Team Dining
2 Years 3 Months- Lead daily operations for a high-volume venue averaging 1,800 daily orders.
- Increased yearly sales of Food Court from $12 Million to $13.2 Million in 2024 through sales initiatives and process improvements.
- Supervise 48 attendants, 4 shift leads, 3 supervisors, and BOH culinary staff. Gaming Certified compliance fifteen yearly renewals. Yearly MBO focus for Supervisors and leads Smart Goals.
- Developed new training booklets and trained 40+ staff for upcoming venues.
- Mentored 8 team leads into supervisory roles & Budget Renovations, uniform creation, Venue Manual creation, training program. Yelp five star success implementation.
- Implemented cost-saving measures, labor initiatives, and improved supply chain efficiency.
- Partnered with a culinary team to launch specials, new products, cost sheets, recipes, and alcohol programs.
F&B Operations Supervisor
5 Years- COVID measures began implementation of running multiple department locations
- Managed operations, hiring, yearly reviews, corrective action, scheduling, payroll, and compliance for a busy café environment.
- Coordinated with Nestlé Starbucks to introduce new beverages including Matcha, three Refreshers, Chai, and seasonal beverages.
- Directed a team of 22 baristas and 3 shift leads; designed training, cost sheets, and menu pricing.
- Implemented service enhancements that increased customer satisfaction scores.
- Oversaw inventory control, cash handling, and compliance with safety standards.
Assistant Manager
- Oversaw daily operations including staff scheduling, training, and customer service.
- Streamlined workflows and reduced wait times during peak business hours.
- Maintained quality and consistency while improving team efficiency.
Education
High School Diploma
Skills
Workday HR corrective action
MBOs
Hiring
Manager & Team Meetings P&L
Infogensis POS
Sales
labor
mobile ordering
Kiosk
HotSOS Amadeus stewarding
facilities work orders
Decor
renovations
Microsoft teams
Outlook
Excel
Eatec ordering & inventory systems
Alcohol RBS Certified
Responsible Gambling Certified Class A & Money Laundering
Serv safe Certified
Forbes Service Excellence certified 5 Star
Supervisor Development Series
Yelp Reviews Guest feedback
Training Development & Mentorship
Process Optimization
Inventory & Cost Management
Team Leadership & Staff Development
Conflict Resolution & Customer Engagement
Sales Strategy & Revenue Growth
Timeline
Management Consultant
Cornerstone BBQ
11.2025 - CurrentRead More
Promoted to F&B Assistant Management Operations – Food Court, Big Mo & Team Dining
Yaamava’ Resort & Casino
01.2023 - 04.2025Read More
F&B Operations Supervisor
Big Mo Cafe & George Lopez Restaurant Chingon
01.2018 - 01.2023Read More
Assistant Manager
Starbucks (Sodexo – Cal State San Bernardino)
01.2018 - 01.2018Read More
Cajon Highschool
High School Diploma
Read More