Jessica Morang

• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions
• Improved productivity and quality by15% in 60 days
• Conducted root cause analysis in deficient areas to identify and resolve central issues.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Gained Secret Security Clearance

• Maintained records, stayed current with policy renewals and researched companies for lower premiums
• Handled auditing for 100+ accounts, endorsements and invoicing
• Stayed in contact with carriers, underwriters and marketing personnel by continuing education offered from carriers and attending events
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
• Developed effective and productive working relationships
• Proven ability to learn quickly and adapt to new situations
• Self-motivated, with a strong sense of personal responsibility

• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
• Delivered new employee onboarding and training session via Workday and Webex to four groups of 25 managers and supervisors
• Led daily, weekly and monthly coaching, counseling and feedback sessions
• Tested all training software and hardware prior to commencing training programs, including POS systems, HRIS systems
• Training and Policy Documents- Created in-depth training manual for employees across one brand
• Provide Direct Guidance - Conducted orientation sessions and organized on-the-job training for new hires
• Succeeded Working with High Level Management - Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness, resulting in annual program enhancements and direct training webinars
• Public Speaking/Presentations - Trained staff during demonstrations, meetings, conferences and workshops

I moved up the ladder managing 3 different divisions. Each one saw an increase in sales between 20%-65%. I also was able to decrease theft with an annual loss of no more than .015%, this is based on annual sales.

• Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget
• Performed statistical analyses to gather data for operational and forecast team needs, managing payroll
• Teamwork - Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
• Ability to Shift Priorities - Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow